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Dynamic Server Support Technician
Worldwide TechServices
Cincinnati, OH
Added 10 hours ago
Dynamic Server Support Technician
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Saint Louis, MO
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Worldwide TechServices

Dynamic Server Support Technician

Cincinnati, OH, United States

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Job details

Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus

Certifications and/or Qualifications:

Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair tool kit

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More about this job

Skills

Troubleshooting
Customer service
Reporting
Valid driver's licence
Computer equipment

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