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Added 6 hours ago
WF
Premium Club Agent - Part Time
Worldwide Flight Services, Inc.
Honolulu
- $23 USD / hour
- Part-time
Must have ability to work under pressure
Added 8 hours ago
WF
Station Safety Advisor
Worldwide Flight Services, Inc.
Seattle/SeaTac
- $28 USD / hour
Must have a valid driver's license
Added 9 hours ago
Manager on Duty
Worldwide Flight Services, Inc.
Los Angeles
Added 10 hours ago
Air Logistics Warehouse Supervisor
Worldwide Flight Services, Inc.
Phoenix
Added 10 hours ago
Controller
Worldwide Flight Services, Inc.
Phoenix
To apply you must have met the following requirements
Added 10 hours ago
Compensation Manager - JFK
Worldwide Flight Services, Inc.
Jamaica
Added 11 hours ago
Lead Aircraft Appearance Agent
Worldwide Flight Services, Inc.
Las Vegas
Added 11 hours ago
WF
Aircraft Appearance Supervisor
Worldwide Flight Services, Inc.
Las Vegas
- $21 USD / hour
Added 13 hours ago
Air Cargo General Manager - CID
Worldwide Flight Services, Inc.
Cddar Rapids, IA
Must have strong organizational skills, written and verbal communication skills
Added 13 hours ago
WF
Special Services Representative
Worldwide Flight Services, Inc.
Mesa
- $17 USD / hour
Added 13 hours ago
Air Cargo Building Maintenance
Worldwide Flight Services, Inc.
Chicago, IL
Added 14 hours ago
WF
Aircraft Appearance Agent
Worldwide Flight Services, Inc.
Las Vegas
- $17 USD / hour
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays, and days off
Added 14 hours ago
Facility Administrative Assistant- Express Operations
Worldwide Flight Services, Inc.
Atlanta
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off
Added 15 hours ago
Air Cargo Flight Operations Supervisor
Worldwide Flight Services, Inc.
Dallas
High School or equivalent certification required
Added 15 hours ago
WF
Passenger Services Agent
Worldwide Flight Services, Inc.
Mesa
- $17 USD / hour
Added 16 hours ago
Air Cargo - Ramp Clerk- MIA
Worldwide Flight Services, Inc.
Miami
Ability to work rotating shifts including weekends (i.e., Friday, Saturday, Sunday), holidays, and days off
Added 16 hours ago
Aircraft Appearance Agent
Worldwide Flight Services, Inc.
Mesa
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays, and days off
Added 17 hours ago
Air Cargo-Warehouse Agent-MIA
Worldwide Flight Services, Inc.
Miami
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays, and days off
Added 17 hours ago
Manager on Duty
Worldwide Flight Services, Inc.
Mesa
Added 1 day ago
Air Cargo Custmr Srvice Spvsr Salary (SFO)
Worldwide Flight Services, Inc.
San Francisco
Ability to work rotating shifts including weekends, holidays, and days off
Added 1 day ago
Air Cargo Agent Cargo
Worldwide Flight Services, Inc.
Sterling
Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads · Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off
Added 2 days ago
WF
Station Safety Advisor
Worldwide Flight Services, Inc.
Austin
- $25 USD / hour
Must have a valid driver's license
Added 2 days ago
Ramp Agent
Worldwide Flight Services, Inc.
Las Vegas
Added 2 days ago
WF
Air Cargo Ramp Agent - Part Time - STL
Worldwide Flight Services, Inc.
St. Louis
- Part-time
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays, and days off
Added 2 days ago
WF
Airline Passenger Service Bilingual Cantonese Agent Part-Time | DFW Airport
Worldwide Flight Services, Inc.
Dallas Fort Worth
- $18 USD / hour
- Part-time

Worldwide Flight Services, Inc.

Demand & Workforce Planning Manager II (Senior)

Irving, United States

Apply on jobs.wfs.aero About employer

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Job details

Experience: Bachelor's degree with 2-3 years of experience OR 6-9 years' experience in budgeting, business analysis, planning & rostering
Posting language: English
Posted: Oct 15, 2026

Original job description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Demand Planning Senior Manager position oversees a region of airports and facilities where WFS services its Customers. This position monitors workforce strategy and ensures employee staffing levels with the right skills at the right time are aligned for short and mid-term needs. The Senior Manager must be able to lead a team of workforce planners as they work to create efficiencies in the operation and analyze station productivity.

The position provides the first level of roster review and reports up to Center of Excellence leadership. The Senior Manager works with Senior WFS Leadership to prioritize and strategize resource planning work while being able to support the team in Leadership's absence. The Senior Manager touches all phases of workforce management within the organization, from forecasting to recruiting to training. In addition to tactical tasks such as job fulfillment, the Senior Manager will provide tactical and strategic advice to company decision-makers driven by thorough analyses.

Responsibilities

Lead the regions in translating strategic budgets into tactical and operational rostering and scheduling:

Ensure the team maintains accurate schedules and SLA's of the airline customers are met through effective and efficient planning of staff and equipment resources following company guidelines and Law and legislation of the relevant country.
Ensure that resource requirements are efficient and economical to optimize productivity
Support pro-formats for new commercial contract opportunities
Ensure roster quality to meet forecasted workload demand
Support business strategic decisions by providing an accurate data analysis about demand and workforce needs. Develop staffing plan for local stations to deploy

Lead workforce planners in contributing to operational profitability through proper efficient planning of resources:

Work with individual GM's to embed new process
Determination and implementation of effective engagement standards
Roll out and embed new rosters as needed or requested on basis of Workload Profiles

Support Operational compliance and Financial reporting processes:

Review Plans vs Actual while tracking, managing and reporting out KPIs'
Amend and change reporting routines at local stations
Advise changes to local and regional organizations
Ensure that trained staff are scheduled to satisfy the requirements of the airlines while meeting Safety and Security standards
Coordinate with Finance leadership on forecasted headcount changes
Budget and reforecasting activities

Minimum Requirements

Bachelor's degree with 2-3 years of experience OR 6-9 years' experience in budgeting, business analysis, planning & rostering
Knowledge of change management and influential factors
Knowledge of CBA, Labor Laws & regulations (preferred)
Knowledge of RMS solutions (like Inform, SP Expert, SITA or other) is an asset, but not mandatory
Must be able to work under high demand and pressure

Preferred Skills

Strong Excel skills
Excellent analytical skills
Excellent oral, written and communication skills
Interest or experience in leadership
Ability to work with tight deadlines
Personable and professional demeanor
Ability multi-task and work independently as well as in different (local) teams

Physical Requirements/Working Conditions

Remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
Walk short distances.
Reach above and/or below shoulder.
Handle/grasp documents or office equipment.
Sit and/or stand for short or extended periods of time.
Lift/carry/move objects, files and documents up to 10 pounds.
Work in an office environment using standard office equipment.
Talk, listen, and speak clearly on telephone.
Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Apply on jobs.wfs.aero About employer

More about this job

Skills

Lead a team
Leadership
Forecasting
Recruitment
Scheduling
Data analysis
Regulatory compliance
Financial reporting
Reporting
Security regulations
Budget management
Business analysis
Change management
RMS
Microsoft Excel
Analytical skills
Communication skills
Work independently
Office equipment

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