Air Cargo Flight Operations Supervisor

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Cargo Flight Operations Supervisor is responsible for overseeing all airline cargo flight operations, ensuring safe, secure, and compliant movement of export and import freight throughout the cargo handling process. This position serves as the operational liaison between airline representatives, ground handling agents, warehouse operations, load control, and regulatory authorities to ensure aircraft departures, arrivals, cargo handling activities, and special cargo movements are executed in accordance with airline standards, regulatory requirements, and customer commitments. The role provides operational oversight of cargo acceptance, aircraft loading, dangerous goods compliance, cargo security, ULD management, and performance reporting to support safe and efficient air cargo operations.

Responsibilities

• Export Flight Operations Oversight: Oversee all export cargo operations to ensure shipments are accepted, processed, built, and loaded in compliance with airline, regulatory, and customer requirements. Verify cargo documentation, booking accuracy, piece counts, weights, dimensions, and special handling requirements. Coordinate daily with cargo warehouse personnel, airline representatives, reservation teams, and load control to ensure cargo readiness, inventory accuracy, light optimization, and on-time departure performance. Monitor aircraft loading through flight departure and ensure irregularities, offloads, and re-bookings are properly documented and communicated.
• Cargo Build-Up, Aircraft Loading & Quality Control: Monitor ULD build-up activities and ensure cargo is loaded safely and efficiently in accordance with airline procedures, weight restrictions, Dangerous Goods regulations, and load planning requirements. Verify airworthiness of ULDs, proper cargo restraint, segregation of regulated commodities, shipment security requirements, final weighing processes, manifest accuracy, and compliance with all carrier loading standards.
• Import Operations & Cargo Recovery: Oversee inbound cargo operations including cargo receipt, ULD inspections, breakdown activities, transfer processing, trucking coordination, and customer delivery preparation. Ensure cargo is stored appropriately based on commodity requirements and that all discrepancies, shortages, damages, overages, and documentation issues are investigated, documented, and escalated. Coordinate with warehouse personnel and airline representatives to facilitate efficient onward movement of cargo and timely freight availability.
• Regulatory Compliance, Security & Dangerous Goods Oversight
• Ensure compliance with all applicable airline, IATA, TSA, airport authority, customs, and governmental regulations. Monitor cargo screening, chain-of-custody requirements, aircraft security procedures, and Dangerous Goods acceptance, storage, handling, transportation, and loading activities. Verify that all required notifications, safety documentation, and regulatory reporting requirements are completed accurately and within established timelines.
• Operational Reporting & Stakeholder Coordination: Serve as the primary liaison between the airline, ground handling agents, warehouse operations, load control, and support teams. Monitor cargo management systems and messaging requirements to ensure operational data accuracy. Investigate operational irregularities, prepare reports, communicate service failures, and recommend corrective actions to improve operational efficiency and service performance.
• Training, Equipment & Inventory Management: Maintain required certifications and ensure operational personnel remain compliant with airline training requirements. Monitor ULD inventories, cargo handling equipment, load restraints, and weighing devices to ensure operational readiness. Verify equipment inspections, scale calibrations, inventory counts, and replenishment activities are completed in accordance with operational standards.

Minimum Requirements

• Minimum 5 Years Experience in air cargo operations, warehouse supervision, ground handling, airline cargo operations, or logistics management.
• Thorough knowledge of IATA Cargo Handling Procedures and Dangerous Goods Regulations.
• Working knowledge of cargo management systems, ULD management, load control, and cargo security requirements.
• Strong understanding of aviation safety, security, and regulatory compliance standards.
• Ability to coordinate multiple stakeholders in a time-critical operational environment.
• Excellent organizational, analytical, problem-solving, and communication skills.
• High School or equivalent certification required

Preferred Skills

• IATA Dangerous Goods Category 6 and/or Category 8 Certification, Aviation Security (AVSEC) Training, Cargo Operations and Warehouse Handling Certification, Human Factors Training, Safety Awareness Training preferred.

Physical Requirements/Working Conditions

• Ability to lift up to 60 lbs
• Work in a high noise-level environment.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!