At WorkSmart Staffing, we empower talent, enable companies, and elevate communities - one job at a time. For over 35 years, we’ve served as a leading woman-owned staffing and recruiting firm, specializing in the Manufacturing and Logistics sectors. With deep roots in the Southeast, we are driven by values that prioritize Compassionate Service, Responsive Service, Innovative Service, Service with Integrity, Safe Service and Performance-Driven Service. We embrace change and innovation, recognizing that continuous adaptation is essential in today’s fast-paced, technology-driven world. We are committed to fostering a culture of open, respectful communication where two-way feedback is not only expected but encouraged. By empowering employees to engage openly with leadership and across teams, we strengthen collaboration and drive collective success.
Position Summary:
The Branch Manager is responsible for managing branch operations, driving new business growth, and maintaining existing client relationships. This role requires a strong sales focus, as well as the ability to lead and develop a high-performing recruiting team. The Branch Manager is accountable for branch performance, financial health, and overall success. This role operates with clear performance expectations aligned with company KPIs and individual agreements that reflect strategic goals and local branch needs.
The expected time allocation for this role is:
- 30% – Branch Operations & Team Leadership: Leading and developing the recruiting team, managing branch workflows, and ensuring compliance and performance standards are met.
- 30% – Client Retention: Nurturing and growing existing client relationships through proactive communication, service delivery, and problem resolution.
- 30% – New Sales: Actively prospecting, selling, and closing new business to expand the branch’s client base.
- 5%- Professional Growth: As a leader and a manager, it's essential to stay up to date on our industry and the skills it takes to provide best-in-class service to our customers and employees.
- 5%- Community Involvement: Embody the WorkSmart Mission while being present in the local community.
Key Responsibilities:
- Branch Operations & Team Leadership (30%)
- Oversee day-to-day branch operations, ensuring team productivity, service delivery, and compliance with policies and labor laws.
- Lead daily in-person morning team huddles and midday check-ins to drive alignment and momentum.
- Set, communicate, and monitor daily recruiter activity goals and provide performance coaching as needed.
- Manage workers’ compensation and unemployment claims for the branch, ensuring timely response and documentation.
- Oversee fulfillment of job orders and ensure candidate satisfaction throughout the hiring process.
- Address and resolve branch-specific challenges with a proactive, solution-oriented approach.
- Source, hire, train, and develop recruiters, conducting regular check-ins and performance reviews.
- Conduct regular one-on-one meetings and performance reviews to provide positive reinforcement, recognize achievements, and support ongoing development.
- Address performance or behavioral concerns through formal disciplinary conversations and implement Performance Improvement Plans (PIPs) when necessary.
- Manage branch financials, including budgeting, P&L oversight, and cost control.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Client Retention & Growth (30%)
- Maintain and grow strong relationships with existing clients through regular communication, service reviews, and issue resolution.
- Identify opportunities for upselling and expanding services within current accounts.
- Collaborate with recruiters to ensure successful placements and high client satisfaction.
- Sales & New Business Development (30%)
- Drive branch revenue by actively selling, prospecting, and closing new business, particularly within the industrial sector.
- Build strong relationships with decision-makers, identify client needs, and present tailored solutions.
- Negotiate pricing and service agreements in line with company goals, ensuring the onboarding process aligns with and follows established Standard Operating Procedures (SOPs).
- Maintain a robust sales pipeline, track progress, and stay informed on market and industry trends. All responsibilities are to be carried out with a focus on aligning with the company's strategic priorities, performance standards, and any individualized agreements, in order to promote consistency, accountability, and transparency. The employee is also expected to perform other duties, responsibilities, or special projects as assigned, consistent with the overall purpose of the position and the operational needs of the company.
Qualifications
- Minimum of 3 years of successful sales or business development experience, preferably in staffing or a service-based industry
- Minimum of 2 years of leadership or branch management experience, with a track record of building and leading high-performing teams
- Strong understanding of branch operations, including compliance, financial oversight, and team development
- Proven ability to consistently meet or exceed sales goals and performance metrics
- Excellent communication, negotiation, and interpersonal skills
- Proficiency in CRM systems and Microsoft Office; ability to manage and track sales pipelines and team performance
WorkSmart Staffing is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. At-Will Employment Employment with WorkSmart Staffing is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. This job description is not a contract of employment and does not alter the at-will nature of employment.