Workplace Resource, creating experiences by design, is seeking an experienced Service Technician to join their team!
WHAT WE DO
Workplace Resource is a trusted partner for innovative interior design solutions. We offer a curated selection of exclusive and high-quality brands, backed by industry expertise and insights. Our commitment is simple: doing the right thing, the right way - always. From planning to installation, we deliver exceptional, sustainable outcomes and continuously improve processes to create positive experiences for our clients.
THE OPPORTUNITY
As a Service Technician role, you will serve customers by providing on-site repairs to office furniture products, as well as additional services for warranty, upholstery, packaging, shipping, and cleaning. The Service Technician performs work in a timely, efficient, and professional manner, building relationships with WR's customer base, warranty department, and is a crucial part of the Installation Team.
WHAT YOU WILL DO
- Achieves service standards by fulfilling warranty and billable repair requests, day-to-day service requests, cleaning and facility service requests, ergonomic evaluations, packing, moving and storage requests, and punch-list resolution support for customers.
- Supervises and controls the activities of installation crews assigned to a project to ensure proper labor allocation, adherence to the project budget, timely project completion, and the required level of customer satisfaction.
- Acts within assigned authority and uses field observations to make sure installation crews are dressed properly, deliver excellent customer service, report appropriately, and resolve problems that arise on the way to a job site or at a customer site.
- Ensures an appropriate level of parts inventory is available for each service call.
- Determines whether service is a warranty or billable transaction.
- Interfaces with Herman Miller, Inc. customer service and customers regarding warranty issues, service issues, or product recalls.
- Communicates with Herman Miller, Inc. through email on a regular basis.
- Maintains solid business relationships by communicating, problem-solving, and regularly following up with internal partners and customers to their satisfaction.
- Maintains compliance by assisting with unloading and proper disposal of waste materials; inspecting company trucks; completing and submitting inspection forms; and keeping trucks clean.
- Contributes to the team by accomplishing related results or projects as needed or assigned.
WHAT YOU WILL BRING TO OUR ORGANIZATION
- High School Diploma or (GED) or a minimum of 1 year working in a similar position, preferably within the office furniture industry, or equivalent combination of education and experience.
- Demonstrated technical and professional proficiency related to the role, including industry knowledge, product knowledge, mechanical knowledge of office systems furniture, working knowledge of furniture installation, and an understanding of processes that produce business results.
- Working knowledge of basic tools and the ability to use tools required to repair, assemble, and configure office systems, including workstations, hanging fixtures, leveling work surfaces, and chairs.
- Physical ability to load and unload boxes weighing more than 50 pounds.
- Demonstrates adaptability, flexibility, integrity, and work commitment, and understands what it takes to deliver quality work in a fast-paced, changing environment.
- Adds value to customer expectations, needs, and concerns by maintaining a strong customer focus.
- Fulfills commitments consistently and reliably by being dependable and self-reliant.
- Communicates clearly and effectively in ways that build understanding and commitment with clients, coworkers, and business partners. The preferred candidate must be able to read, speak, and write in English.
- Cultivates relationships through teamwork and collaboration with clients, coworkers, and business partners.
- Demonstrates initiative by recognizing opportunities or problems and taking action.
- Is aware of conditions that affect employee safety, consistently behaves in a safe manner, and encourages others to do the same.
- Must have a current driver's license with a good driving record and be able to operate a company vehicle.
- Must be available to work irregular hours, extended shifts, and on-call assignments.
- Able to accomplish desired results and contribute to a team effort.
- Models a culture of involvement through Relationships, Inspired Thinking, Collaboration, and Excellence.
WHAT OUR ORGANIZATION IS PROVIDING
- Expected hourly pay range of $28.00-$32.00 based on experience.
- Medical, Dental and Vision Insurance
- Paid Time Off
- Paid Holidays
- Employer paid Life, AD&D, and LTD Insurance
- 401(k) Retirement Plan
- HSA Annual company contribution
Workplace Resource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, Veteran status, or other legally protected characteristics. In addition to federal law requirements, Workplace Resource complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Workplace Resource will not discriminate or retaliate against applicants for failing to disclose wage rate history in accordance with applicable law.
Workplace Resource expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, marital status, disability or veteran status. Improper interference with the ability of Workplace Resource employees to perform their job duties may result in discipline up to and including discharge.
Qualifications
Qualifications and/or Experience
- Demonstrated technical and professional proficiency related to the role, including industry knowledge, product knowledge, mechanical knowledge of office systems furniture, working knowledge of furniture installation, and an understanding of processes that produce business results.
- Working knowledge of basic tools and the ability to use tools required to repair, assemble, and configure office systems, including workstations, hanging fixtures, leveling work surfaces, and chairs.
- Physical ability to load and unload boxes weighing more than 50 pounds.
- Demonstrates adaptability, flexibility, integrity, and work commitment, and understands what it takes to deliver quality work in a fast-paced, changing environment.
- Adds value to customer expectations, needs, and concerns by maintaining a strong customer focus.
- Fulfills commitments consistently and reliably by being dependable and self-reliant.
- Communicates clearly and effectively in ways that build understanding and commitment with clients, coworkers, and business partners. The preferred candidate must be able to read, speak, and write in English.
- Cultivates relationships through teamwork and collaboration with clients, coworkers, and business partners.
- Demonstrates initiative by recognizing opportunities or problems and taking action.
- Is aware of conditions that affect employee safety, consistently behaves in a safe manner, and encourages others to do the same.
- Must have a current driver's license with a good driving record and be able to operate a company vehicle.
- Must be available to work irregular hours, extended shifts, and on-call assignments.
- Able to accomplish desired results and contribute to a team effort.
- Models a culture of involvement through Relationships, Inspired Thinking, Collaboration, and Excellence.