I. Job Summary
The Upskilling & Workforce Enablement Manager is responsible for the strategic design, execution, and continuous optimization of enterprise-wide learning frameworks that align with evolving business priorities and future workforce needs. This role helps to uncover emerging capability gaps and implements agile development pathways that build critical skills and support organizational readiness. Through the creation of scalable learning solutions and capability-building experiences, this position helps prepare WM’s workforce for the future and enables long-term business success.
II. Essential Duties and Responsibilities
- Identify emerging capability requirements and workforce skill gaps, partnering with business leaders and subject matter experts to develop scalable solutions that build organizational readiness for future business needs.
- Assess workforce skill gaps, capability trends, and future talent demands to inform enterprise upskilling strategies and development priorities. Develop scalable learning pathways, frameworks, and development experiences that support employee growth, internal mobility, and career progression.
- Partner with learning, talent, and business teams to ensure development solutions align to identified capability gaps and measurable business outcomes.
- Establish and maintain partnerships with internal and external stakeholders to leverage expertise, resources, and innovative practices that strengthen workforce capability development.
- Serve as a trusted advisor on workforce readiness, upskilling strategies, and capability-building best practices.
- Establish success measures and analyze workforce, learning, and performance data to evaluate effectiveness and identify opportunities for enhancement.
- Lead the management and continuous improvement of workforce enablement initiatives, ensuring programs are scalable, sustainable, and aligned with enterprise priorities.
- Monitor industry trends, emerging technologies, and workforce capability practices to identify opportunities for continuous improvement and innovation.
III. Qualifications
A. Required Qualifications
- Bachelor's Degree (accredited), in Organizational Behavior, Organizational Communication, or similar area of study, or in lieu of degree
- High School Diploma and 4 years of relevant experience
- 7 years Previous experience supporting the development of leaders through programmatic delivery and coaching (in addition to education requirement).
B. Preferred Qualifications
Knowledge, Skills and Abilities
- Ability to assess workforce capability needs and translate business priorities into targeted learning solutions.
- Strong agility and learning mindset, with the ability to navigate ambiguity, adapt to shifting priorities, and evolve workforce enablement strategies in a rapidly changing business environment.
- Knowledge of workforce upskilling strategies, capability-building approaches, and employee development methodologies.
- Consulting and stakeholder management skills with the ability to influence leaders and cross-functional partners.
- Ability to build credibility and serve as a trusted advisor to leaders at multiple levels of the organization
- Strategic thinking skills balanced with strong execution and implementation capabilities.
- Strong relationship-building and collaboration skills across multiple stakeholder groups.
- Ability to build business cases and communicate the value and impact of workforce development initiatives.
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Pay: The expected base pay range for this position across the U.S. is $108, 600 - $135, 000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
Travel Requirements Occasional travel may be required based on business needs, stakeholder partnerships, and leadership development program support.
V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
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What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.
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ABOUT WM
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.