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Added 19 mins ago
Senior Solutions Support Engineer - US East
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 hour ago
Senior Customer Assurance Analyst
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 19 hours ago
Major Account Executive, TOLA
Wiz, Inc.
Houston, TX
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 day ago
Technical Account Manager (Central)
Wiz, Inc.
Remote, United States
Added 1 day ago
Solutions Engineer, Central
Wiz, Inc.
St. Louis, MO
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 14 days ago
Solutions Support Engineer - US East
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 18 days ago
Senior Revenue Systems Administrator
Wiz, Inc.
Remote, United States
Added 21 days ago
Technical Account Manager, Southeast
Wiz, Inc.
Remote, United States
Added 22 days ago
Growth Account Executive - West
Wiz, Inc.
Remote, United States
Must be based in the Pacific Standard Time (PST) time zone · Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 23 days ago
Manager of Applied AI, Solutions Support Engineering
Wiz, Inc.
Remote, United States
Added 26 days ago
Solutions Engineer, Growth - East
Wiz, Inc.
Remote, United States
Must be based in the Eastern Standard Time (EST) time zone · Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 month ago
Threat Intelligence Researcher (Cloud)
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 month ago
Technical Product Expert - US Public Sector (East Coast)
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 month ago
Technical Account Manager (Mid-Atlantic)
Wiz, Inc.
Remote, United States
Added 1 month ago
Strategy & Operations Program Manager, Global Technical Enablement
Wiz, Inc.
Remote, United States
Added 1 month ago
Senior Technical Product Marketing Manager
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 month ago
Senior Technical Account Manager - Public Sector
Wiz, Inc.
Remote, United States
Added 1 month ago
Senior Product Marketing Manager
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 month ago
Senior Partner Solutions Architect – GSI
Wiz, Inc.
Remote, United States
Added 1 month ago
Senior Manager, Partner Solutions Engineering (GSI)
Wiz, Inc.
Remote, United States
Added 1 month ago
Senior Analyst, GTM Systems & Tools (Customer Engineering)
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 month ago
Security Engineer, Product & Production Infrastructure
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 month ago
Renewals Manager (West)
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 month ago
Product Marketing Manager
Wiz, Inc.
Remote, United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Added 1 month ago
Majors Account Executive, PNW
Wiz, Inc.
Seattle, WA
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Wiz, Inc.

Senior Solutions Support Engineer - US East

Remote, United States

$150,000 - $205,000 USD

Apply on wiz.io About employer

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Job details

Pay: $150,000 - $205,000 USD
Posting language: English
Posted: Nov 11, 2026

Original job description

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications

Must be comfortable working 9-6 EST/EDT.
7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
A minimum of 3+ years of experience with Cloud technologies (Azure, AWS, GCP).
2+ years of hands-on experience with Kubernetes (AKS/GKS/EKS etc..).
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
Proficiency with command-line tools and Linux operating system environments.
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a "protected person") and reside in the contiguous United States.

Preferred qualifications

3+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role.
2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP).

About the job

As a Senior Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.

Responsibilities

Responsible for technical customer support experience within the Wiz product.
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.
Identify cases that require escalation (either technically or strategically).
Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise.
Mentor and coach team members in case management best practices and technical upskilling.
Gather, collect, collate, generate and publish content, including training material for team members.
Participate in on-call rotation for after-hours, holiday, weekend support coverage.
Create, maintain, and coordinate incident management requests to product or engineering.
Design and implement solutions that scale the support offering through automations.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$150,000 - $205,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

Apply on wiz.io About employer

More about this job

Skills

Customer service
Technical support
System administration
Cloud technologies
Microsoft Azure
AWS
Google Cloud
Kubernetes
Debugging
Oracle Java
Python
JavaScript
Linux
Troubleshoot
Documentation
Collaboration
Troubleshooting
Case management

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