BENEFITS
- Medical
- Dental
- Vision
- Pet Insurance
- Employer paid Life/LTD
- Fully vested 401k
- Employee Assistance Program
- PTO
- Holiday Pay (Hourly)
- Recognition Program
- Volunteer Initiatives
- Marriott Hotel Travel Discounts
POSITION OVERVIEW
The Activations Supervisor is responsible for overseeing the day-to-day execution of seasonal activations, special events, and unique guest experiences throughout the hotel. This position provides hands-on leadership to ensure all activations are executed efficiently, maintain hotel standards, and deliver memorable guest experiences.
DUTIES AND RESPONSIBILITIES
- Provide guidance and leadership to ensure consistent, high-quality guest service across all seasonal activations, special events, and experiential programming in accordance with hotel standards.
- Oversee the daily operations and execution of seasonal activations, ensuring all experiences are delivered according to established concepts, service standards, and operational expectations.
- Coordinate activation setup, daily operations, breakdown, and transitions between seasonal concepts, ensuring all areas are properly prepared and maintained.
- Observe associate performance, provide ongoing coaching, and encourage continuous improvement to maintain exceptional service standards.
- Prepare and conduct daily pre-shift meetings, communicating event schedules, operational updates, service expectations, promotions, and other pertinent information to the team.
- Assist with training and onboarding associates, identifying opportunities for additional training and development as needed.
- Coordinate with Food & Beverage, Banquets, Culinary, Guest Services, Engineering, Housekeeping, Sales, Marketing, and other hotel departments to ensure seamless execution of activations and events.
- Maintain complete knowledge of all current and upcoming seasonal activations, including event concepts, schedules, menus, beverage offerings, pricing, promotions, and guest experiences.
- Ensure all activation spaces are properly staged, decorated, stocked, and maintained in accordance with established themes, brand standards, and operational requirements.
- Monitor activation areas throughout operating hours to ensure cleanliness, organization, safety, appropriate ambiance, and overall presentation.
- Assist with food and beverage service, guest engagement, and other operational responsibilities as needed to support successful activation execution.
- Maintain a visible presence during activations and events, proactively engaging with guests to enhance their overall experience.
- Address and resolve guest concerns promptly and professionally, identifying appropriate solutions to ensure guest satisfaction.
- Assist with managing guest flow, reservations, waitlists, capacity limitations, and overall crowd management to ensure a safe and enjoyable experience.
- Coordinate with leadership to monitor activation performance, guest feedback, attendance, and operational opportunities for improvement.
- Monitor inventory levels of activation-specific supplies, décor, merchandise, food and beverage products, and other operational materials, communicating replenishment needs as appropriate.
- Ensure responsible use of supplies and resources to minimize waste and maintain established budget expectations.
- Maintain knowledge of all equipment, technology, and Point of Sale (POS) systems utilized within assigned activations, troubleshooting issues or escalating concerns as necessary.
- Ensure accurate processing of guest transactions in accordance with established cash handling, payment processing, and revenue control procedures.
- Ensure associates complete all assigned opening, closing, and side-work responsibilities.
- Assist with scheduling, staffing adjustments, and deployment of associates based on activation needs, anticipated business levels, and event requirements.
- Ensure compliance with all applicable health, sanitation, safety, and liquor regulations, including responsible alcohol service requirements.
- Monitor activation spaces for potential safety hazards and promptly address or communicate concerns to the appropriate departments.
- Maintain familiarity with hotel amenities, services, and local attractions to accurately respond to guest inquiries and promote additional hotel experiences.
- Support the implementation of new activation concepts and seasonal programming, providing operational feedback and recommendations to enhance efficiency and guest engagement.
- Ensure all departmental policies, service standards, and standard operating procedures are consistently followed.
- Maintain a professional and personable appearance and demeanor at all times in accordance with hotel standards.
- Perform additional duties as assigned to support the successful operation of seasonal activations, special events, and overall hotel operations.
Qualifications
QUALIFICATIONS
- Must be 21 years or older.
- Good reading, writing, and oral proficiency in the English language.
- Minimum two years’ experience in a similar position with a full-service hotel or restaurant.
- Requires the ability to taste food and alcohol during trainings and new menu updates.
- TIPS training certification required within 30 days of hire date.
- Previous experience with MICROS POS preferred.
- Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
- Ability to work effectively with co-workers as part of a team and with minimal supervision.
- Flexibility to work a varied schedule, which may include weekends and holidays.
- Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
- Ability to stand and walk for entire shift.
- Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.
Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.