WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
The Global Instructional Designer creates clear, practical learning solutions that help restaurant teams across the Wingstop global system execute with confidence. This role translates operational priorities into field-ready e-learning, microlearning, job aids, and in-restaurant materials built for the pace of restaurant operations. Reporting to the Sr. Manager of Global L&D – Digital Learning & Content, this role partners with Restaurant Learning and Performance, Corporate Operations, Brand Partner Operations, Global Operations, Training, Operations Integration and Innovation, Brand Standards, Field Operations, and subject-matter experts. The Instructional Designer supports company-owned and franchised restaurants in global markets. In partnership with the Sr. Manager, this role manages assigned learning projects from discovery through design, development, localization coordination, launch, and quality assurance. The role balances craft, speed, and operational accuracy while managing multiple priorities in a fast-paced environment.
Key responsibilities include:
- Conduct learning and performance analysis with stakeholders to confirm the business need, audience, and appropriate solution before development begins.
- Design and develop engaging e-learning, microlearning, job aids, facilitator materials, and print-ready in-restaurant resources for frontline audiences.
- Turn complex operational processes into simple, accurate, and actionable learning experiences that can be used in a busy restaurant environment.
- Partner with subject-matter experts to gather content, validate operational accuracy, incorporate feedback, and maintain alignment to brand standards.
- Coordinate localization and translation workflows for assigned projects; review localized assets for usability, context, and quality.
- Manage project plans, timelines, review cycles, and final quality assurance; publish, maintain, and refresh assigned learning assets as operations evolve.
- Use learner, stakeholder, and field feedback to improve content quality, adoption, and effectiveness.
WHAT YOU’LL NEED
- 3–5 years of experience in instructional design, e-learning development, or a related field; restaurant, retail, hospitality, or franchise experience preferred.
- A portfolio that demonstrates strong instructional design, visual design, and e-learning development skills is required.
- Proficiency in Articulate 360, including Rise and Storyline, with experience creating e-learning, microlearning, and performance-support materials for frontline audiences.
- Strong visual and graphic-design skills, including experience developing digital and print-ready learning materials.
- Ability to conduct basic learning and performance analysis and simplify complex operational information into clear, practical training materials.
- Strong project-management skills, attention to detail, and ability to manage multiple priorities, stakeholder feedback, and deadlines.
- Excellent communication and collaboration skills, with experience partnering across functions and with subject-matter experts.
- Experience working with a learning management system, content-management tools, or related learning technologies preferred.
- Experience supporting global audiences, localization, or translation workflows preferred.
- Working knowledge of accessibility considerations for digital and print learning materials preferred.
- Bachelor’s degree in Instructional Design, Education, Graphic Design, Communications, Learning and Development, or a related field preferred; equivalent experience considered.
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can. You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems - you bring solutions, ideas, and perspectives that move the team forward. You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward. You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down. You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
FLAVOR PERKS:
- Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
- Lunch provided every Tuesday and Thursday in office
- Discount on Wingstop gift cards
- Onsite game room
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.