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Assistant Sales and Service Manager / Design Manager You will support the management team in achieving business goals by providing World-Class service, driving sales, and leading the store’s design business. The design team will report directly to you. You will be responsible for Designer development, implementing Design Crew principles, overseeing client projects, and growing business-to-business relationships. You will serve as a role model for building customer relationships and maintain an active presence through store supervision to ensure appropriate staff coverage and an exceptional customer experience.
Responsibilities
- Lead the sales and design teams to create an exceptional customer experience and exceed sales goals.
- Directly manage, coach, and develop Designers, setting clear expectations for sales performance, project management, client communication, and follow-through.
- Implement and reinforce Design Crew principles through ongoing training, coaching, and accountability.
- Oversee design projects from initial consultation through purchase and delivery, ensuring accurate documentation, timely communication, and consistent follow-up.
- Build and grow business-to-business relationships with trade professionals, local businesses, and community partners.
- Identify potential leads and coach Designers on outreach, relationship building, and converting opportunities into sales.
- Ensure the sales floor is adequately staffed to meet selling and operational needs while modeling strong sales and service behaviors.
- Reinforce customer service principles by recognizing successes and coaching through challenges.
- Utilize Selling Essentials and training resources to strengthen product knowledge, improve selling skills, and achieve business goals.
- Create a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
- Ensure timely resolution of client service concerns, including delivery, pickup, and outstanding project issues, through effective use of client information and reporting systems.
Criteria
- Interior design experience is required, with demonstrated ability to guide clients through design decisions and manage projects from consultation through completion.
- Experience leading, coaching, and developing a sales or design team.
- Proven ability to manage multiple client projects, maintain accurate records, and communicate proactively throughout the project lifecycle.
- Experience developing business-to-business relationships, identifying potential leads, and generating new business.
- Excellent communication, organization, and leadership skills.
- Strong critical thinking skills, with the ability to identify challenges and develop timely, effective action plans.
- Strong time management skills and the ability to manage competing priorities.
- Two to three years of previous retail sales or management experience in a customer service related field.
Physical Requirements · Must be able to be mobile on the sales floor for extended periods of time · Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques · Full time associates are expected to have open availability to meet the needs of the business. · Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).
Benefits Just for You Depending on your position and your location, here are a few highlights of what you might be eligible for: · A generous discount on all Williams-Sonoma, Inc. brands · A 401(k) plan and other investment opportunities · A wellness program that supports your physical, financial and emotional health · Paid vacations and holidays (full-time) · Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Your Journey in Continued Learning · Individual development plans and career pathing conversations · Annual performance appraisals · Cross-brand and cross-functional career opportunities · Online learning opportunities through brand specific resources and WSI University · Leadership development opportunities
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
San Francisco Locations:
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.