Description
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a self-powered computing element that harvests radio frequency energy, bringing connectivity and intelligence to everyday products and packaging. This combination of cloud and semiconductor technology is used by some of the world’s largest consumer, retail, food, and pharmaceutical companies to transform how products are made, distributed, sold, used, and recycled. Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo.
We are looking for an Installation & QC Manager to join our Dallas team and take ownership of installation execution, methods, and quality across customer sites. You will bring practical installation expertise in-house, helping Wiliot deploy its infrastructure safely, consistently, and efficiently as we scale. This is a hands-on role with significant time in the field. You will work alongside Wiliot Field Technicians and installation partners to assess sites, install and troubleshoot devices and supporting infrastructure, test installation methods, and verify completed work. As Wiliot evaluates bringing initial deployments (Phase 0) in-house, you may lead and directly execute these installations with the Field Tech team. Reporting to the Director of Delivery, you will partner closely with Field Operations, Install Partnerships, Solutions Engineering, and R&D. Your field experience will shape installation standards, training, and improvements that reduce installation time, cost, and rework. As a growing startup, we are looking for someone comfortable building processes while staying actively involved in execution.
Responsibilities
- Lead and directly participate in customer-site installations, including initial deployments, device mounting, structured cabling, PoE connectivity, testing, and troubleshooting within your qualifications and authorized scope.
- Conduct site assessments to understand power and network availability, cable routes, mounting requirements, access constraints, equipment needs, and installation risks.
- Define and validate installation methods, approved materials, mounting specifications, and quality acceptance criteria through practical field testing.
- Create and maintain clear installation manuals, site-specific work instructions, checklists, and standard operating procedures for internal teams and partners.
- Train and coach Field Technicians and installation partners through practical demonstrations and onsite support; reinforce safe work practices and clear escalation procedures.
- Inspect installations and manage quality sign-off, documenting defects and driving corrective action to prevent rework, repeat visits, and recurring failures.
- Assess site power requirements and coordinate with customer facilities teams and qualified electrical contractors on outlet connections or modifications; ensure electrical work is assigned to appropriately qualified personnel.
- Partner with R&D and Solutions Engineering to improve power and network configurations, mounting solutions, materials, and equipment preparation based on field findings.
- Review partner scopes, labor estimates, materials, equipment, and change orders against actual site requirements; identify practical opportunities to reduce installation cost and effort.
- Track installation cost, completion time, quality, and partner performance. Hold partners accountable for agreed scope and standards, and support Install Partnerships with performance data and pricing discussions.
- Advise Sales and Delivery on installation feasibility, scope, and resource needs, and help develop the installation function as deployment volume grows.
Requirements
- 10+ years of experience in low-voltage, structured cabling, telecommunications, or IoT infrastructure installation, including 5+ years leading installation programs, field crews, or installation partners across multiple sites.
- Strong, current hands-on installation and troubleshooting skills, with a willingness to work alongside technicians and personally execute field installations.
- Practical expertise in PoE, low-voltage DC power, structured cabling, cable routing, cabinets, mounts, fixtures, and the equipment used for commercial installations.
- Working knowledge of electrical infrastructure and site power requirements, with the ability to identify when qualified electrical support is needed and coordinate that work.
- Experience developing installation standards, conducting field quality inspections, resolving failures, and training technicians or external partners.
- Knowledge of applicable installation safety practices and OSHA requirements, including safe use of tools, ladders, and lifts.
- Ability to evaluate installation quotes, estimate labor and material needs, and use Excel or similar tools to track cost and performance.
- Strong communication, organization, and problem-solving skills, with the ability to work independently and coordinate with customers, vendors, and technical teams.
- Ability and willingness to travel regularly to customer sites, primarily within the U.S. (approximately 30–50%, with heavier travel during major rollouts).
Preferred Qualifications
- Electrical trade qualification or electrician license relevant to the work and location; BICSI or low-voltage certification.
- Experience with multi-site retail, warehouse, logistics, or industrial deployments, and familiarity with BLE, RFID, or other RF systems.
- Experience working for an installation contractor, estimating jobs, or improving installation pricing and vendor performance.
