Our ITM tellers provide members with complete service while cross-selling other products and services. This person must be able to act with good judgment, courtesy, tact, patience and maintain confidentiality in the Credit Union’s records and member transactions.
Essential Duties & Responsibilities
- Handle video teller interactions with members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
- Provide superior member experiences by actively listening to and assessing the needs of the members and refer as appropriate. Actively cross sell and provide product guidance to members.
- Review and process members’ ATM and mobile check deposit submissions. Communicate closely with the Fraud Prevention Coordinator, Contact Center Representatives, ITM Tellers, Operations Center Manager, and Operations and Processing Manager Director suspect submissions, instances of fraud, and trends in fraud.
- Process and distribute inbound mail, including, but not limited to, loan payments, account deposits and other inbound mail.
- Monitor ITM faults, communicate with branch staff and dispatch third party technical service provider for troubleshooting and service as needed.
- Conduct video teller transactions and provide guidance to staff as needed.
- Other job-related duties as assigned.
Qualifications
- Demonstrate a respectful attitude toward coworkers, members, and outside vendors.
- Display strong and professional interpersonal skills.
- Demonstrate excellent communication skills.
- Demonstrate a high degree of integrity.
- Demonstrate strong organizational skills.
- Ability to successfully manage a variety of daily tasks in a timely manner.
- Recognize and act upon requests of the members.
- Demonstrate excellent problem-solving skills.
We are proud to be an Equal Opportunity Employer.