Company Description Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.
Job Description
Pay Range: $18.00–$20.00 per hour. Starting pay is determined based on relevant skills, experience, and overall qualifications for the position. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. The Mortgage Title Processor (Deeding) supports Mortgage Banking operations by processing and maintaining deeds, mortgage documentation, title records, and other real estate documents throughout the deeding and funding lifecycle. This position reviews and researches property and mortgage records, identifies and resolves documentation discrepancies, and helps ensure accurate and timely title and deed processing. Working closely with lenders, attorneys, escrow agents, custodians, and internal business partners, the Mortgage Title Processor supports mortgage funding, collateral administration, regulatory compliance, and the integrity of property ownership records. This role is ideal for someone with experience in mortgage banking, title processing, escrow, loan servicing, real estate documentation, or legal document processing who enjoys detailed research and working in a deadline-driven environment. The individual is expected to perform these responsibilities in alignment with Westgate’s Core Values of Passion, Integrity, and Work Ethic. What You Will Do
- Review assigned accounts and deeding batches to identify missing, incomplete, or inaccurate documentation that could impact deeding or funding timelines.
- Prepare and process deeding, funding, mortgage, and ownership documents in accordance with established procedures and lender requirements.
- Research and resolve document deficiencies, title issues, funding exceptions, and other discrepancies using internal systems and public records.
- Coordinate with attorneys, custodians, lenders, escrow agents, and internal teams to support timely deeding, funding, and collateral processing.
- Monitor assigned work and prioritize tasks to meet critical deeding, funding, and operational deadlines.
- Maintain accurate records, system notes, transmittals, document images, and tracking information throughout the document lifecycle.
- Use document management and workflow systems, including ImageQuest and ServiceNow, to research, retrieve, scan, attach, and process records.
- Locate and verify recorded deeds, mortgage documents, and other legal records through internal systems and public-record sources.
- Process and maintain recorded legal document information, including book, page, and recording details.
- Support the processing of Quit Claim Deeds, Warranty Deeds in Lieu of Foreclosure, and other ownership-related documentation.
- Track mortgage collateral and document movement between Westgate, attorneys, custodians, and lending institutions.
- Assist with collateral release and reassignment requests for loans that are no longer eligible for lender portfolios.
- Respond to document requests and inquiries from internal departments and external business partners in a timely and professional manner.
- Perform quality-control reviews to ensure documents and records are complete, accurate, and properly maintained.
- Provide status updates to leadership and assist with related document filing, mail, and departmental support as needed.
Qualifications
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below are representative of the knowledge, skills, abilities, and qualifications necessary for the position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the job. What You Will Bring
Experience:
- 1–2 years of experience in mortgage banking, title processing, escrow, real estate documentation, loan servicing, legal document processing, records administration, or a related administrative environment preferred.
- Experience reviewing, researching, processing, or maintaining mortgage, title, deed, real estate, financial, or other legal documentation strongly preferred.
- Experience communicating and coordinating with external business partners such as lenders, title companies, attorneys, escrow agents, custodians, or financial institutions is a plus.
Education & Certifications
- High school diploma or general education degree (GED).
- Associate degree in Business Administration, Finance, Real Estate, Legal Studies, or a related field preferred but not required. An equivalent combination of education and relevant experience may be considered.
Skills/ Knowledge
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong data entry and record-keeping skills with attention to detail.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to multitask and work effectively in a fast-paced office environment.
- Excellent verbal and written communication skills.
- Dependable, professional, and team oriented.
- Strong organizational and time management skills with the ability to meet established deadlines.
- Excellent customer service and interpersonal skills.
- Strong problem-solving and critical thinking skills.
- Demonstrated adaptability and flexibility.
Additional Information
Why Westgate?
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
