About this role:
Wells Fargo is seeking a Systems Operations Engineer in Technology as part of Infrastructure and End user Services (IES) Group.
You will be responsible for providing end-to-end desktop and voice support to employees by analyzing client needs and determining the impact on the client and systems environment. You will participate in the planning, installation, and troubleshooting of new or modified desktop hardware, software, applications, and operating systems to meet client requirements.
In this role, you will:
- Participate in initiatives and projects on issues escalated from Operations internal alerts, Help Desks, Support Groups, and other departments
- Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
- Identify opportunity for process improvements within technical support strategies and plans
- Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
- Present recommendations for resolving complex technical queries
- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
- Work as an internal consultant regarding use of tools and processes
- Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
Required Qualifications:
- 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of experience Field Technology Services, Desktop Support, Genius Bar Customer Service experience
Desired Qualifications:
- 2+ years of experience supporting desktop and laptop hardware configurations for Dell, HP, and Lenovo, including diagnosis of failed components across various hardware platforms
- 2+ years of ServiceNow experience
- Experience administering Microsoft Intune and Microsoft Entra ID (Azure AD), including device enrollment, compliance, application deployment, Conditional Access, MFA, endpoint security, and troubleshooting
- Strong knowledge of Microsoft 365, and enterprise desktop support in a large-scale environment
- Win10/11, Mac OS, Intune, SNOW, HP/MS hardware, CMDB/ITAM/ITIL
- Experience troubleshooting desktop network connectivity, including Wi-Fi
- Experience diagnosing and resolving software, application, and endpoint issues
- Experience supporting an Active Directory-integrated environment
- Knowledge of printer configuration, maintenance, and repair
- Excellent verbal, written, interpersonal, and customer-service skills
- Strong analytical and problem-solving skills, with close attention to detail and accuracy
Job Expectations:
- Willingness to work 100% on-site at stated location on the job opening
- Flexibility to work in a 24/7 environment
- Ability to work on call as assigned
- Flexibility to work alternative shifts
- This position is not eligible for Visa sponsorship
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $39.42 - $60.10
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
10 Nov 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
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