Supervises, directs and coordinates the activities of Team Members during the shift. The Team Leader ensures that outstanding quality, service, cleanliness and operational efficiencies are delivered on assigned shifts. Experience/Education
- Completion of High School Education.
- Intermediate reading, writing, and math skills.
- 6 Months Minimum Quick Service Restaurant Experience and Supervisory Training a plus.
Skills & Knowledge
- All duties of counter help.
- Effective communication skills.
- Good interpersonal skills.
- Demonstrates wiliness to learn.
- Customer service oriented.
- Active team player remains calm under pressure.
- Displays positive personal characteristics and values, is reliable, dependable, honest and trustworthy.
- Excellent Work Habits
- Holds self and others accountable.
- Problem Solving and Conflict Resolution.
Responsibilities
- Supervise, co-ordinate and assign the activities of Team Member that prepare and serve food.
- Completes assigned shift paperwork.
- Helps maintain standards for raw and finished product, service, speed, quality and cleanliness.
- Controls labor hours to match sales volume while on shift.
- Train Team Members to perform specific tasks such as sanitation and safety procedures.
- Supports management team in the personnel policies as dictated in the Employee Handbook.
- Shares knowledge and experience with Team Members.
- Availability to work all shifts.