Open jobs in the United States

Group jobs by employerEmail me new jobs Save this search

Added 1 hour ago
Bilingual Customer Service Rep
Waste Pro
Ocala, FL
Added 1 hour ago
Transfer Station Scale Operator
Waste Pro
Elkton, FL
Added 1 hour ago
Inside Sales Rep Downtown Sarasota!
Waste Pro
Sarasota, FL
Added 1 hour ago
Residential Driver - Greenwood
Waste Pro
Greenwood, MS
* Must have a Class A or B CDL valid for the state in which the position works
Added 1 hour ago
Technician - Columbus
Waste Pro
Columbus, MS
Added 1 hour ago
Collection Specialist
Waste Pro
Kenner, LA
Added 1 hour ago
ASL Driver in Dade City!
Waste Pro
New Port Richey, FL
* Must have a Class A or B CDL valid for the state in which the position works
Added 1 hour ago
Rear Load Driver in Dade City!
Waste Pro
New Port Richey, FL
* Must have a Class A or B CDL valid for the state in which the position works
Added 23 hours ago
Operation Specialist in Dade City!
Waste Pro
New Port Richey, FL
* Must possess basic math skills; be fluent in speaking, reading, writing and understanding English
Added 3 days ago
Fleet Maintenance Manager – Waste Pro – Heavy Duty Diesel – West Palm Beach, FL
Waste Pro
West Palm Beach, FL
Valid driver's license required · Brake Certification required
Added 3 days ago
Roll Off Driver - Columbus
Waste Pro
Columbus, MS
* Must have a Class A or B CDL valid for the state in which the position works
Added 3 days ago
Front Load Driver - Columbus
Waste Pro
Columbus, MS
* Must have a Class A or B CDL valid for the state in which the position works
Added 3 days ago
Sales Representative - Base Pay + Commission!
Waste Pro
Tunnel Hill, GA
Added 3 days ago
Residential ASL Driver - Retention Bonus up to $2500.00
Waste Pro
Tunnel Hill, GA
* Must have a Class A or B CDL valid for the state in which the position works
Added 3 days ago
Experienced Residential ASL Driver
Waste Pro
Hardeeville, SC
* Must have a Class A or B CDL valid for the state in which the position works
Added 3 days ago
Experienced Residential ASL Driver
Waste Pro
Atlanta, GA
* Must have a Class A or B CDL valid for the state in which the position works
Added 3 days ago
Residential Helper - Waste Pickup
Waste Pro
Doraville, GA
Added 3 days ago
CDL Frontload Driver , Baton Rouge LA
Waste Pro
Baton Rouge, LA
* Must have a Class A or B CDL valid for the state in which the position works
Added 3 days ago
Corporate Technical Maintenance Trainer
Waste Pro
DEBARY, FL
Added 4 days ago
CDL Tractor Trailer Driver Houston, TX
Waste Pro
Houston, TX
* Must have a Class A or B CDL valid for the state in which the position works
Added 4 days ago
Accounts Payable Clerk -Lake Charles, LA
Waste Pro
Sulphur, LA
Added 4 days ago
Fleet Maintenance Clerk Lake Charles, LA
Waste Pro
Sulphur, LA
Order parts that were requested from the night and day shifts with shop manager approval · * Must have the desire and ability to learn Waste Pro proprietary software applications
Added 4 days ago
Operations Manager-178, Baton Rouge La
Waste Pro
Baton Rouge, LA
* Must possess basic math skills; be fluent in speaking, reading, writing and understanding English
Added 4 days ago
Operations Supervisor, Baton Rouge LA
Waste Pro
Baton Rouge, LA
Added 4 days ago
CDL Residential Rear load Driver, Baton Rouge , LA
Waste Pro
Baton Rouge, LA
* Must have a Class A or B CDL valid for the state in which the position works

Waste Pro

Bilingual Customer Service Rep

Ocala, FL, United States

Apply on myjobs.adp.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

SUMMARY OF POSITION:

The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

ESSENTIAL JOB FUNCTIONS:

Answers incoming calls.
Assists existing commercial and residential customers in resolving issues.
Provides service quotes for new customers.
Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
Averages answering approximately 100 inbound calls per day .
Averages answering calls in fewer than 12 seconds.
Establishes understanding of customer needs, issues, and requests.
Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
Supports other service lines when required.
Uses Tower system to gather information, provides information, and/or update customer records.
Completes cross training with other departments to include Operations, Sales, and Billing.
Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.

OTHER JOB RESPONSIBILITIES:

Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

QUALIFICATIONS:

Ability to handle a heavy volume of calls in a professional and efficient manner
Excellent verbal, written and analytical skills
Computer proficiency in MS Office and strong typing Skills,
Ability to multi task.
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to Prioritize and plan work activities
Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
Ability to balance team and individual responsibilities and help build a positive team environment.
Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

Apply on myjobs.adp.com About employer

More about this job

Skills

Bilingualism
Customer service
Analytical skills
Microsoft Office
Work efficiently

Report this job