EMPLOYMENT / PROMOTIONAL OPPORTUNITY
Vacancy No.: 26-303-1
Title of Position: Administrative Services Manager, Warwick Sewer Authority
Salary Range: $70,761 – 96,034, 40 hours per week
Date Posted: October 30, 2026
Deadline for Applying: November 16, 2026
Remarks: This is a Classified, Exempt Position. Examination Weight: 100% Education & Experience Summary: Plans, organizes, coordinates and directs the Authority’s administrative and business services operations, including but not limited to utility and assessment billing, customer information systems, public records requests, grant and loan programs, plan reviews, permitting, and financial information systems including budgeting, purchasing, and capital planning. Coordinate with staff to prepare outreach and educational events and to schedule public meetings.
Duties Include:
- Supervises and supports forward facing customer service staff with in-person and telephone customer inquiries, correspondence and other administrative activities supporting operations, maintenance and other divisions.
- Manages all sewer-related billing for: quarterly sewer usage and Industrial Pretreatment Program (IPP), bi-annual sewer assessments, monthly septage disposal, sewer connection permits, and purchases of equipment including grinder pumps, risers and deduct meters.
- Serves as ombudsman for non-routine and complex inquiries from citizens concerning billing issues as well as bill abatements, complaints, disputes and other deviations from standard WSA policies; directs staff and/or makes recommendations to Executive Director and WSA Finance and Board of Directors to resolve issues.
- Works with the City Tax Collector's Office to coordinate bill collection activities; reviews ageing reports and account balances and monitors collection rates; reviews and assists in preparing delinquency notices and Tax Sale activities; evaluates the effectiveness of collection policies and procedures, assists the Tax Collector in investigating legal actions and other mechanisms for collecting delinquent bills.
- Oversee all WSA permitting processes including but not limited to sewer extensions and connections, septage hauler licensing, plan reviews and approvals for new developments and building permits.
- Manages the Inter-Municipal Agreement (IMA) between the WSA & Town of West Warwick to ensure the WSA is being properly assessed for charges associated with West Warwick’s sewer related upgrades and rehabilitation projects; conducts regular reviews of the IMA to ensure capacity allowances are adequate for anticipated future build out and not overzealous based on current and future designation of open space or other building moratorium(s).
- Works with technology contractor, staff and other departments to ensure Geographic Information System (GIS) sewer layer is up-to-date and accurate, coordinates with engineers and developers to obtain shape files for sewer extension projects and notifies technology contractor and staff when updates or corrections are required; Assists GIS users with applications and projects and maintains all required GIS licenses and ensuring renewal as needed.
- Performs related duties and special projects as assigned.
Education & Experience: Bachelor of arts or science in accounting, finance, management, economics, or business or public administration and a minimum of five years of related experience; or a substantially equivalent combination of education and experience. Prior management and supervisory experience are preferred.
The City of Warwick offers a robust menu of employer provided benefits to include individual and family health and dental insurance; paid time off to include holidays, vacation, personal time and sick leave; pension, life insurance, and optional, supplemental retirement plans.
https://www.warwickri.gov/personnel-department/webforms/submit-application-or-resume
THE CITY OF WARWICK IS AN EQUAL OPPORTUNITY EMPLOYER
Qualifications
Bachelor of arts or science in accounting, finance, management, economics, or business or public administration and a minimum of five years of related experience; or a substantially equivalent combination of education and experience. Prior management and supervisory experience are preferred.