IT Support Technician Location: York, PA Pay Range: $20 - $30 per hour Wagman is a multi-faceted construction firm with major operations in heavy civil, general construction and geotechnical construction services. Founded in 1902, Wagman is a fourth generation, family-owned company with offices in Pennsylvania and Virginia and is headquartered in York, PA. We are currently looking for an IT Support Technician who is organized, dependable and motivated individual with an attention to detail, to join our IT team at Wagman, Inc. The IT Support Technician will work within the IT Team to provide technical assistance and support to all companies at Wagman related to computer systems, hardware, software, printers, and scanners. We are seeking an individual who can work independently but also has good communication and teamwork skills. Ideally this employee will be customer service oriented and very technically savvy with the ability brainstorm and problem solve.
Required Qualifications:
- 2+ years related experience
- Knowledge of Windows Operating systems and hardware architecture
- Knowledge of Windows server, network concepts
- Knowledge of Microsoft Office applications and Active Directory
- Excellent communication ability both written and oral
- Work independently and within a team environment
- Valid driver’s license (some travel between local sites required)
Job Responsibilities:
- Providing technical assistance and support both remotely and onsite, related to computer systems, hardware, software, printers and scanners
- Providing end user support for various software packages
- Provisioning of laptops and cellular devices
- Identify, analyze, trouble shoot and solve a wide range of server/computer & network related issues
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Work with support ticket software to properly create, document and resolve support tickets
- Assist with office administrative functions
Job Benefits:
Wagman wants to keep employees and their families happy and healthy and offers a comprehensive benefits package to all full-time employees that includes:
- Medical/Vision/Dental Insurance
- Flexible Spending Accounts for Healthcare and Dependent Care
- Disability and Life Insurance
- Wellness Programs that include Orthopedic Care
- 401(k) Retirement Plan with Company Matching Contribution
- Tuition Reimbursement
- Employee Assistance Program
- Adoption Assistance
- 8 paid holidays
- Paid Time Off
Our Values Wagman’s Core Values of integrity, mutual respect, safety, innovation, sense of urgency, and community are an integral part of every decision and every plan made at Wagman and these values have laid the foundation for our success and longevity for our past, present and future. Consistently being recognized with national and regional awards for projects, safety and community is a testament of our commitment to these values. Beyond the buildings and bridges which connect and improve our communities, Wagman has community engagement programs and initiatives which help to build better, for our people.. Wagman Culture Wagman is an affirmative action and equal opportunity employer. We recognize and value our diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.