W.H.P.M., Inc., established in 1993, is a privately held corporation headquartered at Irwindale, California, only 15 minutes away from downtown Los Angeles. The Company is a pioneer in the research and development of one-step rapid membrane tests. It has been designated a registered GMP facility for in vitro diagnostic medical devices by the FDA.
Primary responsibilities *Process external customer purchase orders or other forms of commitments *Respond to customer email inquiries and requests *Take down customer information in order to process order. *Input data into computer. *Ensure payment information is accurate. *Process order and distribute receipt. *Input orders into database.Inform customer of expected delivery date. *Follow up on orders. *Check inventory control. *Prepare invoices and shipping documents. *Have parcel picked up by shipping company. *Prepare order reports for management. Required Experience *2-3 years experience (preferred) in order processing, customer service or related experience *High level of computer literacy *Excellent verbal and written communication skills *Must be customer-retention focused *Detail oriented with excellent organizational and interpersonal skills *Ability to adapt quickly in an fast paced environment *Must be able to effectively prioritize, multi task and work well as part of a team *Sage Peachtree