Job Summary
The Sr. Loan Processor / MLO Assist plays an important role in the organization by performing a number of activities aligned to the objectives and goals of the division. The role is primarily responsible for the timely and accurate processing of mortgage loan documentation to ensure a timely and accurate closing. Strong customer service skills are essential. Knowledge and compliance with state and federal guidelines is required.
Essential Functions/Performance Dimensions and Tasks
The essential functions of the position include, but are not limited to and may fluctuate depending upon department in terms of percent of time and tasks:
Loan Processing
- Responsible for processing mortgage loans from set-up to closing by verifying, compiling, and entering borrower information to loan processing system.
- Verify and analyze loan documentation including credit, income, appraisal and title.
- Confirm compliance with underwriting guidelines and appropriate systems.
- Work closely with borrowers to ensure smooth process and complete transparency through loan closing.
- Prepare mortgage loan file by reviewing loan application: clarifying or obtaining additional information.
- Confirms mortgage loan application information by mailing verification forms; contacting verification sources.
- Identifies mortgage loan application and documentation problems by highlighting deficiencies; notifying mortgage loan underwriter and mortgage loan supervisor.
- Prepares closing statements and informs borrowers by calculating principal and interest payments, and closing costs; forwards information to borrowers.
- Maintains customer confidence by keeping mortgage loan information confidential.
- Obtains and verifies that all underwriting conditions are received and cleared by the underwriter and prepares the file for submission to the Closing Department.
- Provide an exceptional customer experience throughout the loan process through constant communication and follow-up.
- Monitors and ensures closing dates and company deadlines are met.
Required Skills and Experience
- Minimum of 10+ years processing experience in the mortgage industry
- Minimum of 1 year closing experience in the mortgage industry preferred
- Experience working with VA loans preferred
- Demonstrate high volume productivity.
- Detailed oriented, organized and work efficiently under pressure.
- Must be able to work with frequent interruptions while multi-tasking with accuracy within time limitations
- Strong people skills and must enjoy working with customers.
- Excellent written and oral communication skills.
- Strong organizational and analytical skills.
- Ability to think critically and work both independently and a part of a team
- Demonstrate an OUTSTANDING level of customer service skills.
- In-depth understanding of lending rules and regulations
- Advanced Proficiency in computer applications, including LOS, Email, Word, Excel, Adobe and PowerPoint
- Knowledge of Calyx is preferred.
KSAO’s:
Required Knowledge: Knowledge of principles and processes for providing customer service; requires knowledge of consumer loan documentation, consumer loan compliance regulations, federal and state guidelines, customer and personal service; TRID.
Essential Skills: Speaking: Talking to others to convey information effectively; Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Active Learning: Understanding the implications of new information for both current and future problem solving and decision making; Attention to Detail: accomplishes task by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Reading Comprehension: Understanding written sentences and paragraphs in work related documents. Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Conflict Resolution: Using verbal and nonverbal communication skills to successfully resolve conflicts; Problem Solving: Identifying and working through details of a problem to develop and evaluate options and implement solutions; Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action; Negotiation: Bringing others together and trying to reconcile differences; Service Orientation: Actively looking for ways to help people; Time Management: Managing one's own time and the time of others.
Essential Abilities: Oral Expression: ability to communicate information and ideas in speaking so others will understand; Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences; Speech Recognition: ability to identify and understand the speech of another person; Speech Clarity: ability to speak clearly so others can understand; Written Comprehension: ability to read and understand information and ideas presented in writing; Written Expression: ability to communicate information and ideas in writing so others will understand; Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events); Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense; Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem; Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Job Context: Majority of work will be performed indoors in an environmentally controlled setting; business casual; frequent contact with others via e-mail, telephone, face-to-face, letters and memos; daily decisions which have high impact on co-workers and company results; low level of autonomy within highly structured process flows; may work beyond 40 hours per week.
VRM Lending LLC makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law. If you require an accommodation in the application process, please call (972) 232-6365 or email: accommodations@vrmco.com.
EOE/Vets/Disabled
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