VIP Distributors, Inc is seeking a Customer Service Administrator for our Appliance Service Department. Our ideal candidate will be someone with a strong track record of employment, dependability and excellent customer service skills. This job will involve dealing with customers and service related issued, and sometimes this will require more than ordinary courtesy and tact to establish and maintain good customer relations. Candidates should be outgoing and have a positive demeanor as well as being able to multi-task, prioritize and manage time effectively.
This is not an entry level position and you must be capable of working independently with minimum supervision. One who can find answers and respond quickly to customer issues, all with a polite and professional voice and manner. This is a full time immediate available position and you must be able to work Monday thru Friday from 9:00 to 6:00.
Responsibilities:
- Accurately collect customer’s information for service calls
- Schedule appointments
- Create Service Tickets for Technicians
- Update and Maintain Calendar for Schedule
- Validate Warranties
- Receive parts for service as well as verify correct parts are given to technicians
- Monitor all return calls that have parts on order and provide ETA to customers
- Follow up on part returns
- File claims on completed calls
- Respond to customer inquiries in a timely manner
- Other assigned duties as directed by management
Good computer skills, written and verbal communication skills and being highly organized with exceptional follow-through abilities are essential. Having problem solving skills, attention to detail and adapt to multiple and varies responsibilities is a plus.
VIP Distributors, Inc offers a benefit package which includes Paid Vacation, Paid Holidays, Health Insurance with a generous starting salary. We are a growing company with a great team and hope you would consider becoming part of our family.