Fabrication Projects Coordinator
Position Summary
The Fabrication Projects Coordinator is responsible for managing customer quotes, orders, and fabrication projects from start to finish. This position serves as a primary point of contact for assigned customers, coordinating with internal departments, vendors, and other stakeholders to ensure projects are completed accurately, efficiently, and on schedule.
The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining excellent customer service and supporting branch profitability.
Key Responsibilities
Project & Order Management
- Manage customer projects and complex orders from initial quote through final delivery, ensuring accuracy, timely completion, and customer satisfaction.
- Oversee open orders, quotes, returns, claims, pricing discrepancies, expedited orders, and material substitutions through resolution.
- Coordinate with internal departments, vendors, and customers to ensure project requirements and deadlines are met.
- Identify potential delays or issues and proactively work with appropriate teams to resolve them.
- Negotiate material deadlines and coordinate product availability to support project schedules.
Quoting & Pricing
- Prepare and manage customer quotes for fabrication, stocklisting, loose materials, and related products.
- Calculate margins, freight costs, pipe costs, and other pricing components in accordance with established pricing strategies.
- Establish and maintain customer contract pricing, ensuring accuracy and consistency.
- Follow up on outstanding and lost quotes to identify opportunities and support customer relationships.
- Balance competitive pricing with branch profitability.
Production & Shipping Coordination
- Lead daily production coordination meetings to review priorities, schedules, and project status.
- Develop and maintain production and load schedules in collaboration with facility management.
- Monitor backorders, expected material receipts, and transportation schedules to support on-time delivery.
- Coordinate product shipments based on customer requirements, delivery commitments, and transportation costs.
- Work closely with fabrication, warehouse, customer service, and operations teams to ensure smooth order fulfillment.
Customer Service & Communication
- Serve as the primary branch contact for assigned customers, providing updates and resolving complex issues.
- Support Customer Service Representatives with escalated inquiries, order issues, and customer concerns.
- Assist with customer inquiries and order entry as needed.
- Maintain effective communication between customers, operations, production, and other internal departments.
- Communicate company initiatives and process improvements through collaboration and departmental meetings.
Reporting & Process Improvement
- Gather, analyze, and report project, order, and operational information to branch and regional management.
- Identify process gaps, service challenges, and opportunities to improve efficiency and profitability.
- Recommend improvements to order management, production coordination, and customer service processes.
- Support company initiatives focused on operational efficiency, service quality, and customer satisfaction.
Qualifications
Qualifications
Education & Experience
- Associate degree in a technical field or 4–5 years of relevant industry experience required.
- Minimum of 2 years of project management or project coordination experience required.
- Minimum of 2 years of customer service, order management, or order entry experience required.
- Experience in fabrication, manufacturing, industrial distribution, or a related industry preferred.
- Experience with JD Edwards (JDE), Hydralist, or other Viking systems preferred.
- Fabrication listing or stocklisting experience preferred.
Knowledge, Skills & Abilities
- Strong organizational and time management skills with the ability to manage multiple projects and competing deadlines.
- Excellent communication, customer service, and problem-solving skills.
- Ability to coordinate effectively across customer service, production, warehouse, purchasing, and operations teams.
- Strong attention to detail, particularly in quoting, pricing, order processing, and scheduling.
- Ability to analyze costs, margins, and pricing to support profitability.