Maybe You Belong Here. Start Where You Are. Find Your Fit. Grow Your Career.
CUSTOMER SERVICE REPRESENTATIVE (CSR)
At Viking Bank, you'll help customers handle the everyday financial moments that matter, from making a deposit or loan payment to solving a problem or finding the right person to help. Whether you're new to banking or bringing years of experience, we'll meet you where you are and help you grow from there. We’re looking for people who care about customers, take pride in getting things right, and want to keep growing.
We’re hiring at multiple experience levels:
- Starting Your Journey | CSR Associate Ready to begin a meaningful career in banking? We’ll provide the training and support to help you build a strong foundation.
- Growing Your Impact | CSR Specialist Bring your experience, expand your banking knowledge, and take on greater responsibility as your skills develop.
- Leading the Way | CSR Senior Bring your expertise, help guide and mentor others, and serve as a trusted resource for our customers and team.
Not sure which level fits you? You don’t have to decide. Apply, and we’ll determine the level that best matches your experience, skills, and readiness.
The Impact You’ll Make
For many customers, you’ll be their first point of contact with Viking Bank. A routine transaction, a question, or a problem to solve may feel like a small part of the day, but how you handle it can make a lasting impression. You’ll help make banking feel personal, dependable, and easy to navigate.
How You’ll Make a Difference: The Viking Way
- Serve with Heart Welcome customers with warmth and professionalism and help create the kind of experience that builds lasting relationships.
- Handle everyday banking with thoughtful attention Process deposits, withdrawals, loan payments, transfers, and other transactions accurately and efficiently. When it comes to our customers’ money, details matter.
- Keep things running smoothly Balance your cash drawer, issue cashier’s checks, assist with debit cards and check orders, and help keep your workspace secure and organized.
- Be a trusted guide Answer questions, help resolve concerns, and connect customers with the right Viking Bank team member when their needs go beyond your role.
- Protect what matters Follow bank policies, procedures, and regulatory requirements while safeguarding customer information, verifying identities, and helping protect against fraud.
- Spot opportunities to help Listen to what customers are telling you and recognize opportunities to connect them with products, services, or team members who can help them reach their financial goals.
What We’re Looking For
You notice the little things and take pride in getting them just right. You’re dependable, follow through, and show up ready when customers and coworkers are counting on you. And you don’t need to know everything about banking on day one. What matters is that you’re curious, comfortable learning, and willing to jump in.
You’ll thrive here if you:
- Enjoy helping people and making sure they leave with the answer or support they need
- Pay attention to the details, especially when accuracy matters
- Follow through on what you say you’ll do
- Communicate clearly and comfortably with customers and coworkers
- Are comfortable with computers and willing to learn new technology
- Can shift between customers, transactions, questions, and other priorities throughout the day
- Ask questions, take initiative, and want to keep learning
- Can work independently while knowing when to ask for help or bring in a teammate
Experience that can help you get started: Customer service experience is a plus. Banking, financial services, or retail experience is helpful, but not required.
Why Viking Bank?
This year, Viking Bank proudly celebrates 45 years of serving our communities and being recognized as the 2026 Best Bank. We’re proud of where we’ve been, but even more excited about the people who will help shape what comes next.
We believe in investing in our employees just as strongly as we invest in our customers and communities. That means giving you the opportunity to learn, contribute, and grow your career here.
What We Offer
- A supportive, community-focused team where your contributions matter
- Competitive pay based on your experience, skills, and qualifications
- A clear opportunity to grow as your knowledge and responsibilities develop
- Paid training and ongoing professional development
- Comprehensive benefits
- Generous profit sharing tied to company financial performance and goals
- 401(k) with company match
- Generous paid time off, including community volunteer hours
- Employee recognition programs
Find Your Fit
You don’t need to check every box before applying. If you’re great with people, care about doing things right, and are looking for a place where you can continue to learn and grow, we’d like to meet you.
Viking Bank is an Equal Opportunity Employer We’re committed to a workplace where everyone’s journey matters.