Help families find their voice and navigate special education.
Do you know how overwhelming it can feel to navigate special education services? Would you like to help families understand their options, ask questions, and advocate confidently for their children?
Vida HR is recruiting on behalf of a nonprofit organization that supports families of children with disabilities. We're seeking a compassionate, resourceful Bilingual Family Support Specialist who can connect with families in English and Spanish and turn complex information into practical next steps.
This role combines individualized family support, community outreach, and training. Your work will help parents and caregivers feel informed, supported, and better prepared to participate in their child's education.
What You'll Do
Support families
• Provide personalized guidance by phone, email, virtual meetings, and in person in English and Spanish.
• Help families understand special education processes, Individualized Education Programs (IEPs), Individualized Family Service Plans (IFSPs), Section 504 plans, and educational rights and responsibilities.
• Share accurate, unbiased information and resources so families can make informed decisions.
• Help families explore solutions, prepare questions, and strengthen their advocacy skills.
• Document family interactions accurately in Salesforce and protect confidential information.
Educate and connect
• Deliver training for families and community partners throughout Colorado.
• Help create accessible educational resources, including webinars, recorded training, podcasts, short videos, and self-paced learning.
• Participate in resource fairs, community events, and partnerships that connect families with support.
• Represent the organization on relevant committees, councils, and advisory groups.
Learn and collaborate
• Participate in training and professional development to build your knowledge of special education, disability resources, and family support.
• Collaborate with colleagues to keep information accurate, organized, and accessible.
What You'll Bring
• Bilingual English/Spanish skills, including the ability to support families, communicate by phone and email, and deliver information and training in both languages.
• Strong listening and interpersonal skills, with the ability to explain information clearly and compassionately.
• A respectful, culturally responsive approach to working with families from different backgrounds.
• Strong organization, attention to detail, and follow-through.
• Comfort using Microsoft Word, PowerPoint, Excel, databases, and virtual meeting tools.
• Willingness to learn new technology and ways to share information. Prior experience creating podcasts, videos, or digital learning content is not required. Training and support will be provided.
• Related education, experience, or an equivalent combination.
• Availability for occasional evening and weekend events and travel throughout Colorado.
• A valid Colorado driver's license, current auto insurance, and reliable transportation.
• Ability to travel to Colorado Springs for work as needed.
Experience We Especially Value
We strongly encourage applications from parents or caregivers of children with disabilities and self-advocates with disabilities who have navigated the special education system.
Additional preferred experience includes:
• Supporting families of children with disabilities.
• Familiarity with special education systems, IDEA, Section 504, IEPs, or IFSPs.
• Disability advocacy, community outreach, or delivering training.
Work Location and Schedule
This position offers a hybrid or in-office arrangement and requires access to Colorado Springs. The regular schedule is 35 hours per week, primarily Monday through Friday, with occasional evening, weekend, and overnight commitments based on training and community events.
Ready to Make a Difference?
Apply through Indeed with your resume. We welcome a brief note about your English/Spanish communication skills and any personal or professional experience supporting families or navigating special education.
Your experience could help another family feel more confident about what comes next.