Under general direction, the District Manager leads a field directed service business focused on safe work practice and operational excellence. Deploys and maintains standardized tools, systems and support for the assigned District team. Manages resources to maximize customer satisfaction and improve productivity and profitability, delivers customer satisfaction plans including contract commitments, service level agreements, and service asset management. Effectively recruits, develops, and retains employees. Ensures overall operational excellence and service growth. Fosters a team environment while providing regular performance feedback, development, and coaching. Requires extensive interaction and relationship building with internal and external customers.
Essential Duties and Responsibilities
- Builds and motivates teams to execute Service’s sold solutions including, Service Contract work, Product Startup and warranty support, systems upgrades and T&M business growth.
- Drives profitable growth initiatives through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds key performance goals (KPI’s).
- Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets (KPI’s).
- Ensures tools and processes are executed per established standards to achieve customer satisfaction at the most effective cost.
- Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify improvement areas. Implements required changes.
- Leads local effort to drive and strengthen customer loyalty programs that secure and retain service contract customers. Leverages internal and external relationships by actively networking with sales professionals, customer’s decision-making associates, all of which enhance the local reputation of Vertiv Services and the local team.
- Drives operational review meetings, reviewing safety and operational excellence performance metrics.
- Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager as required. Ensures a consistent level of coaching, which includes, monthly 1-1’s and operational reviews.
Supervisory Responsibilities
- Manages a defined geographic service district staffed by ten( 10) to fifteen ( 15) supervisors. Leads the execution efforts of the field directed service business. Ensures consistency of delivery systems across the service centers.
- Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved.
Qualifications
- Graduate of applicable HVAC Technical School, apprenticeship or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience.
- Possess a working knowledge of refrigeration systems, electrical systems, temperature controls, and overall HVAC expertise, et al.
- Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
- Strong knowledge of various industry standards, such as OSHA and NFPA.
- Product certifications up to date.
- Understanding of project management processes and programs
- A high degree of communication, supervisory, organizational and management skills are required
- High-level competence in written and verbal communication. Strong presentation skills and proficiency in speaking to large audiences.
- Able to lead and direct diverse teams.
- A good theoretical background and strong management skills are necessary.
- Communicate effectively, in writing and verbally, with clients, peers and management.
- Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills.
- Strong computer skills including editing, formatting and using templates in Microsoft Word, Excel, PowerPoint, and use of Internet for standards/products/manufacturer research.
- Willing to work flexible hours, weekends, holidays and night work.
- Able to travel up to 50% of time.
- Valid Driver’s License.
- Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check.
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
VERTIV BEHAVIORS
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com