Job Description POSITION SUMMARY * The Sr. Analyst, Process Enablement - Services provide expertise and structured support for service business processes, ensuring accurate issue triage, process guidance, and effective adoption of global templates and procedures. Act as a dedicated super user for service end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement. RESPONSIBILITIES * Supports service-specific Oracle EBS modules including Field Services (FS), Installed Base (IB), Technical Services (TS), Mobile Field Services (MFS), and Service Contract (OKS). * Owns resolution of service module-specific issues from initial triage through escalation. * Documents business requirements and assesses process impacts related to service processes. * Provides updates on solution design, implemented fixes, and functionally resolved tickets. * Interfaces with service business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side. * Escalates unresolved issues to ERP Second Level Support on the IT side. * Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for service-specific processes. * Handles module-specific user queries and functional triage across Field Services, Installed Base, and related modules. * Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules. * Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users. * Oracle EBS (FS, IB, TS, MFS, OKS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies. QUALIFICATIONS * Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline. * 2-4 years in Oracle EBS functional support or business process enablement. * Experience in handling module-specific user queries and functional triage. * Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment. * Strong written and verbal communication skills in English; other languages are a plus. * Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams. * Analytical thinking and problem-solving skills. * Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts. * Deep functional knowledge of Oracle EBS service modules (FS, IB, TS, MFS, OKS). * Proficiency in process mapping, transaction flows, and exception handling. * Experience with formalization of module-specific business requirements. PHYSICAL & ENVIRONMENTAL DEMANDS * No special physical requirements. TRAVEL REQUIREMENTS * 10% travel required. About Us The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Str
