HYBRID ROLE
Job Purpose:
Our Customer Solutions Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders.
Job Responsibilities:
- Communicate with allocated customers to develop a new relationship as well as foster existing ones.
- Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
- Act as the first point of contact for resolving customer queries and complaints
- Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
- Develop a relationship with sales team by being proactive and offering creative solutions
- Participate in training of system enhancements, applications, products, and new processes.
- Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
- Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
- Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
- Perform other duties as assigned
Additional Responsibilities & Qualifications:
- Demonstrate the ability to strategically plan, organize, and prioritize tasks with minimal oversight.
- Craft and deliver effective multi-modal communications tailored to the distinct needs of diverse audiences.
- Exhibit advanced computer and technical skills necessary for efficient job performance.
- Employ sound judgment and make informed decisions independently.
- Handle customer issues with professionalism and decisiveness.
- Prior industry experience is advantageous.
- Perform other related duties and responsibilities as required or assigned. Prior industry experience is advantageous.
- Salary: $51,300-72,800
Work Experience:
- 1-3 years of related job experience.
Education:
- High School Diploma/GED
- Bachelor's Degree Preferred
What We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.
About Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn. Veritiv is an Equal Opportunity/Affirmative Action employer. EEO Policy US | EEO Policy Mexico This description does not attempt to define the job's essential functions as defined by applicable disabilities law.
