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Added 2 days ago
Dispatcher
Verida Inc
Villa Rica, GA
Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks
Added 4 days ago
Region Router - Gainesville, Ga
Verida Inc
Villa Rica, GA
Added 4 days ago
Dispatcher
Verida Inc
Little Rock, AR
Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks
Added 4 days ago
Operations Manager
Verida Inc
Villa Rica, GA
Added 4 days ago
Compliance Officer Little Rock Arkansas
Verida Inc
Little Rock, AR
**TO BE CONSIDERED APPLICANT MUST LIVE IN THE Little Rock Arkansas area!**
Added 4 days ago
Senior BI Developer
Verida Inc
Washington, DC · Villa Rica, GA
Minimum of 10 years of professional software development experience required.
Added 8 days ago
Fleet and Facilities Assistant Manager
Verida Inc
Villa Rica, GA
Added 13 days ago
Claims Analyst
Verida Inc
Villa Rica, GA
Added 15 days ago
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Verida Inc
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Verida Inc
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Washington, DC
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Verida Inc
Washington, DC
Added 17 days ago
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Verida Inc
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Added 17 days ago
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Verida Inc
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Verida Inc
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Verida Inc
Washington, DC
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Verida Inc
Villa Rica, GA
Added 18 days ago
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Verida Inc
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Added 20 days ago
Arkansas Non Emergency QRV Driver-Russellville AR
Verida Inc
Little Rock, AR
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Arkansas Non Emergency QRV Driver-Searcy AR
Verida Inc
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Special Services Supervisor
Verida Inc
Villa Rica, GA
Added 23 days ago
Program Integrity Specialist - DC Contract
Verida Inc
Villa Rica, GA

Verida Inc

Dispatcher

Villa Rica, GA, United States

Apply on workforcenow.adp.com About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS:

Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
Places orders in computer system.
Provides information for provider, along with projected service times.
Transfers calls to appropriate regional team members.
Identifies, researches, and resolves issues using the computer system.
Follows-up on customer inquires not immediately resolved.
Completes call logs and reports.
Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
Provides support to other company departments and offices regarding trip assignment.
Ensures short and long range planning is performed to identify trips that require eligibility verification.
Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
Follows company policies and procedures
Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Previous dispatch experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
Excellent time management skills.
Excellent Negotiation skills.
Computer literate with the ability to learn customer service software applications.
Work requires willingness to work a flexible schedule.

QUALIFICATION

High school diploma or equivalent.

Apply on workforcenow.adp.com About employer

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Skills

Organizational skills
Attention to detail
Time management
Negotiation
Computer skills
Learn about customer service

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