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Added 16 mins ago
VM
Customer Service Representative
Vehicle Management Solutions
Markham, IL
- $18 USD / hour
Added 18 days ago
Customer Service Supervisor
Vehicle Management Solutions
Chicago, IL
Added 19 days ago
Forklift Operator
Vehicle Management Solutions
Chicago, IL
Added 19 days ago
Yard Attendant
Vehicle Management Solutions
Chicago, IL
Added 19 days ago
Customer Service Representative
Vehicle Management Solutions
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Added 19 days ago
VM
Tow Operator
Vehicle Management Solutions
Atlanta, GA
- $1,120 USD / week
Added 25 days ago
Dispatcher
Vehicle Management Solutions
North Las Vegas, NV
Must have a NV Driver’s license
Added 27 days ago
VM
Tow Operator
Vehicle Management Solutions
Markham, IL
- $17.8 USD / hour
Added 29 days ago
Customer Service Representative
Vehicle Management Solutions
Dallas, TX
Must have reliable transportation to and from work
Added 29 days ago
Yard Attendant
Vehicle Management Solutions
Dallas, TX
Added 29 days ago
VM
Yard Attendant
Vehicle Management Solutions
El Paso, TX
- $13 USD / hour
Added 29 days ago
Freeway Service Patrol (FSP) – Incident Response Vehicle Driver
Vehicle Management Solutions
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Valid Nevada Driver License required
Added 29 days ago
VM
Tow Operator: Overnight Heavy-Duty
Vehicle Management Solutions
Dallas, TX
- $1,000 USD / week
· Must possess valid Class A Driver License
Added 29 days ago
Yard Attendant
Vehicle Management Solutions
Louisville, KY
Added 29 days ago
Dispatcher
Vehicle Management Solutions
North Las Vegas, NV
Added 29 days ago
Tow Operator
Vehicle Management Solutions
Dallas, TX
Must possess valid Class A Driver License
Added 29 days ago
Yard Attendant
Vehicle Management Solutions
Irving, TX
Added 29 days ago
VM
Tow Operator
Vehicle Management Solutions
North Las Vegas, NV
- $18 USD / hour

No more jobs.

Vehicle Management Solutions

Customer Service Representative

Markham, IL, United States

$18 USD / hour

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Job details

Pay: $18 USD / hour
Posting language: English

Original job description

Customer Service Representative (CSR) Full-Time at $18/hour

Job Summary:

Vehicle Management Solutions (VMS) is seeking a dependable, detail-oriented Customer Service Representative (CSR) to join our towing operations team in Markham, IL. This position serves as a primary point of contact for customers, drivers, and internal staff, helping ensure daily operations run smoothly. The ideal candidate is organized, communicates effectively, and can remain professional in a fast-paced environment while handling multiple responsibilities.

Key Responsibilities

Answer incoming calls and assist customers with inquiries regarding towed and impounded vehicles.
Provide accurate information regarding vehicle locations, release procedures, required documentation, and applicable fees.
Assist customers in person and over the phone while maintaining a professional and courteous demeanor.
Process vehicle release paperwork, payments, and related documentation.
Enter and maintain accurate customer and vehicle information in company systems.
Coordinate with tow truck drivers, dispatchers, and management regarding vehicle status and customer requests.
Maintain organized records and ensure documentation is completed accurately.
Handle customer complaints and difficult situations calmly and professionally.
Perform general administrative and clerical duties as assigned.

Qualifications

Previous customer service or administrative experience preferred.
Strong verbal and written communication skills.
Basic computer proficiency and accurate data entry skills.
Ability to multitask and prioritize responsibilities in a busy environment.
Strong attention to detail and organizational skills.
Ability to remain calm and professional when assisting frustrated customers.
Dependable, punctual, and able to work effectively as part of a team.

Why Join VMS? At Vehicle Management Solutions, our team plays an important role in supporting towing and vehicle management operations. We value dependable employees who take pride in providing quality customer service and keeping operations organized.

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