Job Description
Position: Customer Care Agent (Call Center) Location: St. Louis, MO Duration: 12 Months
Job Description:
- Analyst Level (1-4 Years Experience)
- Minimum HS Diploma or GED
- Minimum 1yr customer service experience, preferably in a call center
- Perform customer request/problem identification and follow defined procedures to resolve correctly
- Receives and log internal and/or external customer problem/request/issue and ensure proper documentation
- Perform incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
- Demonstrate understanding of the customer's business needs and maintains high customer satisfaction ratings
Additional Information All your information will be kept confidential according to EEO guidelines.