Description The Reliability Quality Technician is responsible for ensuring that returned transformers comply in a timely matter with internal RMA (Return Material Authorization) process. This role supports products, process, and system documentation throughout the diagnose / repair lifecycle.
Essential functions & Key Responsibilities · Participate in the Tier II and scheduling daily meetings to follow up on RMAs (Return Material Authorizations). · Take pictures of incoming RMAs to record the received condition, tag and label them.
- Inspect the returned transformers (RMAs) upon arrival to record any defects for the purpose of feedback the Quality Auditors, and Production.
- Update the RMA status tracker daily.
- Work closely with SCM (material dates), Engineering (BOMs), Production, SIOP, Project Managers.
- Follow up on the returned transformers during the repair / rebuild stages.
- Shadow the Tanking and Testing departments during the diagnose stage.
- Be part of the internal audit team and support external audits performed by customers, registrars, and regulatory agencies.
- Participate in the quality management system improvement initiatives as necessary.
- Assist the final inspections of the RMAs before they shipped.
· Ability to perform TTR, Resistance, Insulation resistance, oil sampling, and other minor tests. · Assist with the teardown of field failures and coils.
- Qualifications
- 3 years’ experience in Quality, Manufacturing, Industrial Technology, and related technical discipline.
- Fundamental knowledge of electric circuits and electrical apparatus.
- Knowledge of quality management systems and manufacturing quality principles.
- Familiarity with quality tools including Root Cause Analysis and Corrective Actions /Preventive Actions.
- Ability to interpret engineering drawings, specifications, and technical documentation.
- Experience with product adherence to ISO, and IEEE standards, procedures, and regulations through appropriate quality tests.
- Previous oversight of the maintenance of quality documentation, such as SOPs.
- Preferred Certifications: ASQ Certified Quality Technician (CQT); ISO 9001 Internal Auditor Certification.
- Understanding of transformer manufacturing processes and/or electrical equipment assembly is a plus.
- Safety & Environmental Compliance · Ensure adherence to safety standards during audits. · Verify compliance with environmental and oil-handling procedures.
Requirements
· Analytical and problem-solving skills. · High attention to detail. · Good documentation and reporting skills. · Strong communication and interpersonal abilities. · Ability to work independently and cross-functionally. · Proficiency in MS Office and quality documentation tools. · Familiarity with oil-filled transformer construction and testing (desired). · The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. · Office (30%), manufacturing environment (70%). · Regular interaction with production areas · Constant presence on the production floor. · Ability to lift moderate weights and climb ladders when required. · Exposure to industrial environment including noise and oil handling areas.