15000 Valmont Plaza Omaha Nebraska 68154
Why Valmont
We’re Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward? Apply now.
A Brief Summary of This Position:
The Operations Engineer provides hands-on Tier 1 and Tier 2 support for Valmont employees in Omaha and participates in the Nerve Center's day-to-day operations. This individual contributor troubleshoots end-user hardware, software, and connectivity; fulfills service requests; monitors and triages operational events; and coordinates timely escalation. The role combines responsive on-site support with reliable Nerve Center processes, documentation, and handoffs.
It is essential to embody Valmont’s core values of Passion, Integrity, Continuous Improvement, and Delivering Results while cultivating a workplace where employees feel valued, trusted, understood, and respected.
Essential Functions:
- This individual contributor works with the Nerve Center team and has no direct or indirect reports.
- This position provides hands-on support in Omaha. Work hours and coverage expectations will be confirmed before posting.
- Any travel between Omaha, Valley, or other locations is subject to confirmation of the support scope.
- Collaborate with Valmont staff and external partners to restore reliable technology services and support employees' day-to-day business needs.
- Monitor assigned Nerve Center queues and alerts, perform initial diagnosis, resolve routine operational events, and coordinate timely escalation when specialist support is required.
- Provide Tier 1 and Tier 2 troubleshooting for desktops, laptops, operating systems, approved applications, printers, peripherals, mobile devices, and common network or remote-access connections.
- Develop and maintain accurate standard operating procedures, troubleshooting guides, equipment records, and knowledge articles for assigned support services.
- Collaborate with internal teams and vendors to resolve end-user issues and improve the consistency and quality of local support.
- Support major incident responses by gathering evidence, performing assigned checks, supporting communications, and documenting actions and outcomes.
- Prepare, deploy, replace, and retire end-user equipment using approved standards and asset-management practices.
- Identify recurring support issues and recommend practical improvements to reduce repeat incidents and improve service.
- Provide first-line conference-room audio/video and collaboration support, coordinating with specialists for complex problems.
- Ensure support activities comply with approved security controls, standards, procedures, and change-management requirements.
- Develop trusted relationships with employees and translate reported symptoms and service needs into actionable support requests.
- Keep users informed of progress, next steps, and resolution or escalation status throughout the support process.
- Use approved remote-support, monitoring, endpoint-management, and IT service-management tools for assigned duties.
- Maintain complete ticket and resolution records, including business impact, troubleshooting steps, actions, and outcomes.
- Coordinate effectively across IT Shared Services and provide reliable handoffs between local support and global Nerve Center teams.
- Own assigned tickets through resolution or documented handoff; escalate issues beyond the role's authority or capability.
- Provide practical guidance to employees on approved devices, applications, collaboration tools, and common self-service procedures.
- Complete all organization-required training and pursue learning relevant to end-user support and Nerve Center operations, while sharing useful troubleshooting knowledge and participating in Omaha office-specific and Nerve Center process training.
Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):
- Preferred Bachelors Degree with 5+ years relevant experience or Associates Degree with 7+ years relevant experience or 9+ years of relevant experience.
- Continuously learn, apply, and share approved artificial intelligence (AI) tools responsibly to improve support outcomes, strengthen team capabilities, and help IT work more proactively.
- Relevant technical education, training, or experience in end-user support and IT operations, with minimum education and experience criteria to be confirmed by HR.
- Demonstrated knowledge of PC hardware, operating systems, common business applications, remote-support tools, and basic network connectivity troubleshooting.
- Working knowledge of incident, request, access, and change-management practices and supporting ticketing tools.
- Ability to follow, develop, and improve standard operating procedures, troubleshooting guides, and technical documentation.
- Strong analytical and problem-solving skills, including the ability to gather evidence and recognize when to escalate.
- Clear written and oral communication skills, with the ability to explain technical issues and next steps to nontechnical users.
- Ability to prioritize work, provide responsive customer service, and collaborate with local and distributed support teams.
Highly Qualified Candidates Will Also Possess These Qualifications:
- Highly effective customer-service, written, and oral communication skills.
- Self-motivated, collaborative working style across desktop support, infrastructure, application, security, and service teams.
- Experience with monitoring, alert triage, incident escalation, and Nerve Center or network operations workflows.
- Experience applying ITIL practices, particularly incident, request, problem, change, and continual service improvement.
- Record of improving support procedures, knowledge articles, equipment deployment, or other repeatable service activities.
- Practical understanding of enterprise desktops, laptops, peripherals, business applications, and common network connectivity issues.
- Experience with ticketing, endpoint-management, remote-support, conference-room, reporting, and collaboration tools.
- Relevant technical training or certifications in end-user computing, service management, or related technologies.
- Experience working in a corporate or manufacturing environment with coordinated handoffs between local and global support teams.
Working Environment and Physical Efforts:
Work is typically performed in an office setting in Omaha. The role includes desk-based troubleshooting, telephone and online support, in-person conversations and meetings, and hands-on setup and support of computer equipment. The environment can be fast paced and requires balancing user needs with incident and request priorities. Work involves using computer systems and moving between work areas to assist employees, inspect equipment, and resolve reported issues. The incumbent must follow applicable ergonomic safeguards, including appropriate monitor and keyboard positioning, and approved equipment-handling and site safety procedures. The hiring manager and HR must confirm the specific physical demands associated with the Omaha support duties, including any lifting or carrying limits, activity frequencies, travel or driving, and requirements at manufacturing or distribution facilities. The physical-demands summary below is retained for that review; its ratings are not assigned in this draft. Confirm the requirements and complete the summary before the job description is posted.
Benefits
Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:
- Healthcare (medical, prescription drugs, dental and vision)
- 401k retirement plan with company match
- Paid time off
- Employer paid life insurance
- Employer paid short-term and long-term disability including maternity leave
- Work Life Support
- Tuition Reimbursement up to $5,250 per year
- Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.