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- Thank you for expressing your interest in pursuing a career with Valley Medical Group. We are a provider-owned, multi-specialty group. We proudly serve a diverse community of over 55,000 patients at four locations throughout the Pioneer Valley. Valley Medical Group is looking for a Lead Medical Receptionist to join our Family Practice team and work in our Easthampton Health Center. If you are looking for a dynamic environment, this is your opportunity! Position: Lead Medical Receptionist Location: Easthampton, MA Responsibilities Reporting directly to the Reception Coordinator, the Lead Medical Receptionist will provide leadership and best practice modeling to the Reception Staff. Assists with orientation, training and mentoring of new staff, as well as monitoring training progress of current staff. In the absence of the Reception Coordinator, assumes responsibility and oversight of the Reception Department. The Lead Medical Receptionist will perform all duties required of a Medical Receptionist.
Essential Functions:
- Participates in team meetings, fostering open communication and ensuring all staff are informed.
- Assists coordinator with daily tasks, including scheduling reception staff assignments and monitoring schedules.
- Supports completion of daily deposit and timesheets as needed for coordinator.
- Responsible for Registration, Check In & Out, and Schedule Management, including demographic information, insurance collection, and appointment scheduling.
- Schedules future preventative care and follow-up appointments, providing patients with necessary information.
- Manages Eligibilities and Authorizations, completing eligibilities within one week of patient appointment and verifying insurance plans.
- Manages phone and portal management, answering calls, documenting messages, and scheduling appointments.
- Participates in on-call support on weekends for reception as assigned.
- Ensures documentation in the medical record is clear, accurate, and according to policy.
Qualifications:
- Minimum high school diploma or equivalent
- Two or more years of customer service experience required, previous medical reception or front office experience preferred but not required
- Ability to work under pressure in a fast-paced medical office setting
- Able to prioritize and multitask to complete assigned work
- Strong positive communication skills with patients and families, team members, colleagues and members of the community.
Valley Medical Group offers:
- Medical, Dental & Vision Plans
- 401(k) Plan with Company Match
- Health Savings Account & Flexible Spending Account
- Generous Paid Time Off
- 7 Paid Holidays
- Company-Paid Long-Term Disability Insurance
- Company-Paid Life Insurance
- Voluntary Life, Accident and Critical Illness Insurance Options
- Company Wellness Program
- Employee Assistance Program
- Free On-Site Parking
We Value Employee Engagement and Inclusive Practices Valley Medical Group (VMG) seeks to recruit, develop, and retain the most qualified workforce from a diverse candidate pool. We strive for every VMG staff person and provider to feel valued and be treated fairly, respectfully, and with dignity. We expect our employees to conduct themselves in a professional manner that promotes equal opportunity and prohibits unlawful discriminatory practices, including bias and harassment. Fostering inclusion and belonging among our employees is critical to our success in providing high-quality patient care rooted in evidence-based practices and health equity. We have several initiatives that prioritize the employee experience, from an annual assessment of employee engagement to staff recognition events, various feedback mechanisms, and committees that promote an inclusive workplace.