This position report to: Commercial Manager
Role: Onsite Non-exempt Role
Schedule: 1st Shift 7:00am - 3:30pm ( may change due to business need)
Pay Range: $19.68 - $25.00 - depending on experience, skills, and qualifications.
Location: Lynwood, CA 90262
Customer Service & Order Coordination
- Review customer purchase orders and verify alignment with internal work orders.
- Ensure all process requirements and customer specifications are accurately communicated and flowed down.
- Monitor the MRP system to ensure customer order due dates meet required delivery dates.
- Provide timely updates to customers regarding order status within the required response timeframe.
- Communicate with customers regarding missing documentation such as blueprints, drawings, or specifications.
- Coordinate with production to obtain estimated completion dates (ECDs).
- Develop and maintain daily reports on orders and production status.
- Prepare orders for shipment and assist with related documentation as needed.
- General
- Support cross-department communication to ensure customer needs are met efficiently.
- Maintain compliance with AS9100, ISO 9001, and ITAR requirements.
- Perform other duties as assigned.
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SKILLS & ABILITIES
Education:
High School Diploma or GED required.
Experience:
- 2+ years working in aerospace as a customer service.(Preferred)
Computer Skills:
- Proficient in Microsoft Office.
- Experience with MRP/ERP systems preferred.
Position Qualifications:
- Accountability - Ability to accept responsibility and account for his/her actions.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Empathetic - Ability to appreciate and be sensitive to the feelings of others.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Reliability - The trait of being dependable and trustworthy.
- Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
Upon Hired Eligible for:
· Health, dental, and vision insurance
· Paid time off, paid holidays , sick time
· 401(k) retirement plan with company 3% match
· Professional development and training opportunities and growth
PHYSICAL DEMANDS
- Sit: Constantly
- Stand/Walk: Occasionally
- Reach Outward: Frequently
- Bend/Kneel: Occasionally
- Grasp/Speak: Constantly
- Lift/Carry: Up to 20 lbs occasionally
- Hearing/Vision: Required for normal office activities
WORK ENVIRONMENT
Normal office environment with exposure to shop floor conditions.