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Urban Waxx is a completely unique place to work. We genuinely love what we do, and it shows. We are firm believers that a happy team leads to happy guests.
Essential Functions:
Answering phone calls. Checking guests in and out and booking appointments. Greeting guests upon arrival, getting them beverages and snacks. Staying updated on retail products and educating guests on retail and meet retail goals Creating and maintaining genuine relationships with guests. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Adhere to daily and weekly cleaning schedules. Respond to customer problems or complaints. Upholding Urban Waxx's 8 Core Values
Knowledge, Skills, and Abilities:
Possess basic math and cash handling skills Ability to accept coaching in a positive manner and using it as a learning tool. Have a high school diploma or equivalent (GED). Have strong phone and computer skills. Have previous customer service experience (preferred). Salon experience (preferred). Be able to prioritize and perform multiple tasks while staying cool, calm, and friendly. Work cohesively with others in a fun and fast-paced environment. Ability to work 4+ hours on your feet at a time.