Pay: $24-$26.50/hr Location: AFC Portland/Vancouver Clinics Employment Type: Full-Time | ~40 hours/week Schedule: Mon - Fri | 7:45am - 3:45pm POSITION SUMMARY:AFC Urgent Care PNW is seeking an experienced, dependable, and motivated Front Desk Trainer to join our Training Department! This individual will play an important role in developing confident, capable Front Desk team members who provide exceptional patient service and support efficient clinic operations. The Front Desk Trainer is responsible for onboarding, training, coaching, and evaluating new and existing employees across our Washington and Oregon locations. This position requires someone who not only excels in Front Desk operations but also has a genuine passion for teaching, mentoring, and helping others succeed. Being an excellent Front Desk employee is only the beginning. A successful trainer must demonstrate patience, professionalism, accountability, strong communication skills, and the ability to provide constructive feedback while holding others to established standards. The ideal candidate leads by example, takes pride in accuracy and consistency, and understands that effective training directly impacts the patient experience and the success of our clinics.
ESSENTIAL DUTIES & RESPONSIBILITIES
Training and Onboarding
- Facilitate structured, hands-on onboarding for new Front Desk employees.
- Train employees on patient registration, check-in and check-out, scheduling, phone etiquette, insurance verification, payer portals, patient collections and the nuances of our lines of business.
- Provide instruction on EMR systems, scheduling platforms, and other required software.
- Follow established training pathways, checklists, SOPs, and competency requirements.
- Verify that trainees demonstrate proficiency before completing required training sign-offs.
Coaching and Employee Development
- Provide ongoing coaching, constructive feedback, and encouragement.
- Identify knowledge gaps and provide additional instruction when needed.
- Monitor trainee progress and communicate updates to Clinic Managers and leadership.
- Complete training evaluations, competency documentation, and scheduled follow-ups.
- Help employees build confidence, accountability, and independence in their roles.
Quality and Compliance
- Reinforce accurate documentation, insurance entry, patient information handling, and payment collection procedures.
- Promote patient confidentiality and compliance with organizational policies.
- Identify recurring workflow errors and provide targeted retraining.
- Maintain consistent training standards across assigned locations.
Collaboration and Travel
- Partner with Clinic Managers to coordinate training schedules and onboarding needs.
- Communicate trainee progress, attendance concerns, and readiness for independent work.
- Collaborate with fellow trainers and leadership to improve training resources and processes.
- Travel between Washington and Oregon clinics as operational needs require.
- Adapt to different clinic environments while maintaining consistent expectations
QUALIFICATIONS
Required
- High School Diploma or GED
- Previous experience in a medical office or healthcare Front Desk setting.
- Strong working knowledge of patient registration, scheduling, insurance verification, and patient collections.
- Demonstrated accuracy and attention to detail in daily workflows.
- Excellent attendance, punctuality, and dependability.
- Strong communication, organization, and problem-solving skills.
- Ability to provide constructive feedback and coach employees professionally.
- Ability to work independently while collaborating with clinic teams and leadership.
- Comfortable learning and teaching electronic medical records and administrative systems.
- Reliable transportation and ability to travel between Washington and Oregon clinic locations.
- Ability to manage competing priorities in a fast-paced healthcare environment.
Preferred
- Previous experience training, mentoring, precepting, or onboarding employees.
- Experience in urgent care or a multi-location healthcare organization.
- Familiarity with insurance portals, payer eligibility, deductibles, out-of-pocket maximums, and patient financial responsibility.
- Experience with healthcare EMR and scheduling systems.
- Experience completing competency assessments, audits, or training documentation.
COMPENSATION
- Pay Range: $24-$26.50+/hr (based on experience)
- $75 monthly gas stipend
BENEFITS
- Monthly team performance bonuses
- Free healthcare for you and your family through AFC
- 401(k) with 3% employer match after 1 year
- 3 weeks of paid time off
- On-the-job growth & training opportunities
- Supportive, non-toxic work culture that celebrates wins!
ABOUT AFC URGENT CARE PNW
Why you’ll love it here
- A Culture That Actually Cares: Teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition!
- Team Performance Bonus: When the clinic thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back
- Learn. Grow. Level Up: Want to expand your skills? We offer in-house Limited Scope Radiography (LXMO) training, with state certification costs fully covered!
Our Core Values
- Commitment - Commitments are clearly made and met
- Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
- Excellence - Excellence in everything we do
- Celebrate - Celebrate wins - both small and large
- Trust - Trust builds teamwork through vulnerability and respect
SAFETY & WELLBEING
- Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings (*Including screening for THC).
- EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
READY TO APPLY? If you want to grow your medical career while being part of something real, apply now and let's chat!