Location: On Site - West Memphis, Arkansas
Responsibilities
- Database: Maintain scope and ownership over internal databases. Monitor logs, improve performance, vet structure, solve issues.
- Data Health: Own day-to-day data health operations, including triaging, prioritizing, and coordinating incoming data issues between yourself and the Data Analyst.
- Proactive data review: Regularly audit datasets to catch discrepancies not covered by existing checks, and recommend process or efficiency improvements.
- Root cause resolution: Investigate the root causes of data issues and either resolve them directly or hand them off to developers with clear, well-defined problem statements.
- Views ownership and support: Own the organization's data views and maintain the view glossary as the authoritative reference. Serves as the first point of contact for view-related tickets and questions.
- Software Tools: Create suggestions, plans, and implementations for modernizing support for internal tools and systems
- New view development: Validate new views before release and coordinate with relevant stakeholders on requirements and rollout.
- Support escalation and JIRA Management: Provide technical support for data-related issues, and help with general support volume during high-demand periods. Help manage and participate in triage of JIRA tickets to keep work moving and reduce bottlenecks.
Qualifications
- Strong analytical skills with experience identifying and investigating data quality issues.
- High level of knowledge with SQL and database views; ability to read and validate view logic.
- Programming experience sufficient to intuit relations from code to database. Diagnose issues, fix where appropriate, and take part in relevant code reviews.
- Ability to prioritize competing issues and coordinate work across team members.
- Clear written communication, especially for documentation (e.g., glossaries) and handing off technical problems.
- Familiarity with JIRA or similar ticketing and project management tools.
- Comfort working in a hybrid role that balances proactive analysis with reactive support.
- 50+ WPM Typing speed