Position Overview
The Manager, Advanced Training Recruitment provides support and coaching to the Student Development Advisors (SDAs) to drive student starts for Manufacturer Specific Advanced Training (MSAT) programs. This position proactively establishes relationships with students, employers, and other manufacturer or organizational teams and is accountable for achieving goals based on student interviews, start objectives and student retention.
What We Offer:
- $107,000 - 110,000 per year
- Weekends OFF
- Paid Training
- FREE UTI or Concorde Tuition for you AND your Immediate Family
- Medical/Dental/Vision/Life Ins/STD & LTD Ins
- 401K, Paid Holidays, Paid Time Off
- Paid Parental Leave What You'll Do
- Drive student recruitment and retention for Advanced Training programs
- Deliver informational, engaging, and compliant presentations to students in both individual and group settings
- Provide guidance and direction regarding career opportunities while sharing the value proposition
- Educate the core programs' short-course students
- Track and trend goals and metrics (program change, graduate re-enroll, service level agreements, etc.)
- Partner closely with stakeholders regarding individual student, specific class, and overall program needs
- Conduct follow-up calls to ensure enrollment and class start progress
- Address issues or concerns regarding cost, finance, curriculum, tutoring, testing procedures and/or downgrade policy
- Focus on key strategies with SDAs to help advise students based on data and metric evaluation to support the value of advanced training programs.
- Manage a team of SDAs and facilitate
- Create, facilitate and provide periodic training
- Provide coaching to help SDA's enhance the student experience
- Provide tools, techniques and best-practices that empower the SDA to answer student questions
- Attend MSAT scheduling and transfer meetings to review and support opportunities from other campuses to build UTI campus densities
- Review advanced training interview results, process data, identify opportunities, and propose solutions in partnership with stakeholders
- Coordinate Advanced Training Program Expos and other promotional events
- Ensure information delivered by SDA is accurate and compliant by evaluating SDA presentations and ongoing coaching
- Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
- Recognizes and rewards employee contributions and achievements
- Other duties as assigned
What You'll Bring
Education / Experience
- High School diploma/GED (required) and six (6 years) experience with customer service, management, and sales experience - or -
- Bachelor’s degree in business, leadership, or other relevant field (preferred)
- Minimum of two (2) years' customer service, management, and sales experience (required)
- Automotive industry knowledge (preferred)
- Higher education student recruitment experience (preferred)
Skills
- Strong presentation and sales skills
- Skilled in conducting professional presentations to large audiences
- Strong planning and organizational skills
- Understand and communicate the college's values and programs to prospective students and student influencers
- Strong listening skills and empathy to build, foster, and maintain relationships
- Familiarity with Customer Relationship Management (CRM) systems, admissions software, and tools for tracking applications and student engagement
- Managing recruitment campaigns, events, and communication pipelines requires excellent organizational and project management abilities to ensure timely execution
Abilities
- Occasionally lift and/or move sales / presentation materials (less than 25 pounds)
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
- Ability to use good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and manage sensitive information with discretion
- Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
- Ability to gain, understand and apply information and data as it relates essential functions of the position
- Ability to foster long-term relationships with stakeholders
About Us
Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.
- Drive student recruitment and retention for Advanced Training programs
- Deliver informational, engaging, and compliant presentations to students in both individual and group settings
- Provide guidance and direction regarding career opportunities while sharing the value proposition
- Educate the core programs' short-course students
- Track and trend goals and metrics (program change, graduate re-enroll, service level agreements, etc.)
- Partner closely with stakeholders regarding individual student, specific class, and overall program needs
- Conduct follow-up calls to ensure enrollment and class start progress
- Address issues or concerns regarding cost, finance, curriculum, tutoring, testing procedures and/or downgrade policy
- Focus on key strategies with SDAs to help advise students based on data and metric evaluation to support the value of advanced training programs.
- Manage a team of SDAs and facilitate
- Create, facilitate and provide periodic training
- Provide coaching to help SDA's enhance the student experience
- Provide tools, techniques and best-practices that empower the SDA to answer student questions
- Attend MSAT scheduling and transfer meetings to review and support opportunities from other campuses to build UTI campus densities
- Review advanced training interview results, process data, identify opportunities, and propose solutions in partnership with stakeholders
- Coordinate Advanced Training Program Expos and other promotional events
- Ensure information delivered by SDA is accurate and compliant by evaluating SDA presentations and ongoing coaching
- Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
- Recognizes and rewards employee contributions and achievements
- Other duties as assigned
Education / Experience
- High School diploma/GED (required) and six (6 years) experience with customer service, management, and sales experience - or -
- Bachelor’s degree in business, leadership, or other relevant field (preferred)
- Minimum of two (2) years' customer service, management, and sales experience (required)
- Automotive industry knowledge (preferred)
- Higher education student recruitment experience (preferred)
Skills
- Strong presentation and sales skills
- Skilled in conducting professional presentations to large audiences
- Strong planning and organizational skills
- Understand and communicate the college's values and programs to prospective students and student influencers
- Strong listening skills and empathy to build, foster, and maintain relationships
- Familiarity with Customer Relationship Management (CRM) systems, admissions software, and tools for tracking applications and student engagement
- Managing recruitment campaigns, events, and communication pipelines requires excellent organizational and project management abilities to ensure timely execution
Abilities
- Occasionally lift and/or move sales / presentation materials (less than 25 pounds)
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
- Ability to use good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and manage sensitive information with discretion
- Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
- Ability to gain, understand and apply information and data as it relates essential functions of the position
- Ability to foster long-term relationships with stakeholders
