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Lead technical resource for TMWSuite support, configuration, and implementation
- Location: Onsite
- Employment Type: Full-Time
- Department: IT - Transportation Systems
- Reports To: TMS Director
Position Summary We are seeking a Senior TMWSuite Analyst/Consultant to serve as the lead technical resource for our Trimble TMWSuite transportation management platform. This person owns end-to-end support of TMWSuite and its connected systems, translates business requirements into system configuration, and leads configuration and implementation work across all TMWSuite modules. This is a hands-on, high-visibility role requiring deep platform expertise, strong database knowledge, and proven experience delivering full TMWSuite implementations - not just supporting an existing instance.
Key Responsibilities
- Technical leadership & support. Serve as the primary escalation point for TMWSuite issues, outages, and complex troubleshooting across Dispatch, Rating & Billing, Tariffs, and Settlements.
- Requirements translation. Work directly with operations, finance, and business stakeholders to gather requirements and translate them into TMWSuite configuration, workflows, and system design.
- Configuration & administration. Lead configuration of all TMWSuite modules, including rating and billing rules, tariff structures, settlement logic, and dispatch workflows, along with associated master data and business rules.
- Implementation leadership. Lead configuration and rollout of TMWSuite and its companion products (TotalMail, SystemsLink, EDI) for new sites, business units, or system upgrades.
- Integration ownership. Design, configure, and support integrations between TMWSuite and third-party systems, including mobility/telematics platforms (Motive, Geotab), fuel card networks (Comdata/EFS), financial/ERP systems (Great Plains, Workday), and EDI trading partners.
- Database & data management. Maintain deep working knowledge of the TMWSuite database schema to support reporting, troubleshooting, data corrections, and integration development.
- Documentation & governance. Document configuration decisions, integration mappings, and support procedures; maintain change control discipline across production configuration changes.
- Cross-functional collaboration. Partner with IT infrastructure, EDI, and application teams to ensure TMWSuite remains stable, performant, and aligned with business needs. Required Qualifications
- 2–3 years of hands-on experience implementing TMWSuite and related Trimble products (TotalMail, SystemsLink, EDI).
- Must have led at least one full TMWSuite implementation from requirements through go-live - this is a hard requirement, not a preference.
- Strong working knowledge of the TMWSuite application architecture and underlying database (SQL Server), including the ability to write and troubleshoot queries against core TMWSuite tables.
- Demonstrated experience configuring TMWSuite modules: Rating & Billing, Tariffs, Settlements, and Dispatch, including associated business rules and workflows.
- Experience building or supporting integrations between TMWSuite and external systems (telematics/mobility, fuel cards, financial/ERP, EDI).
- Ability to independently gather business requirements from non-technical stakeholders and translate them into system configuration.
- Strong analytical and problem-solving skills with the ability to troubleshoot production issues under time pressure.
- Experience triaging, debugging, and diagnosing TMWSuite issues, with ownership of managing support tickets through resolution with Trimble.
- Strong proficiency in Excel. Must be able to find, demonstrate, and summarize the core ideas and root causes from large datasets.
- Well organized, with the ability to manage and follow up on multiple concurrent tasks and project hold-ups while staying aligned with long-term goals.
- Vision and foresight to design efficient testing scenarios that account for potential payroll, operational, and other errors that could occur in a production environment.
- Ability to maintain detailed records to support audit trails. Preferred Qualifications
- Multiple TMWSuite implementations (more than one full lifecycle project).
- Direct experience integrating TMWSuite with Motive and/or Geotab telematics platforms.
- Experience with Comdata or EFS fuel card integration and reconciliation processes.
- Experience integrating TMWSuite with Microsoft Dynamics Great Plains, Workday, or similar ERP/financial systems.
- EDI implementation experience specific to transportation transaction sets (e.g., 204, 990, 214, 210).
- Background in the trucking, brokerage, or third-party logistics industry.
- Experience training or mentoring end users and junior support staff on TMWSuite functionality.
- Able to identify and recommend performance improvements and disaster recovery (DR) strategies for the TMWSuite environment.
- Solid understanding of all aspects of the freight flow cycle, from the point of order entry, to dispatch, to invoicing, to Collections. Must be able to interpret the ideals of our executive team and apply them to the most effective area in the cycle.
Technical Environment Trimble TMWSuite · TotalMail · SystemsLink · EDI · SQL Server · Motive · Geotab · Comdata / EFS · Microsoft Dynamics Great Plains · Workday
Non-negotiable: candidates must have led a full TMWSuite implementation lifecycle at least once. Support-only or configuration-only experience without implementation leadership does not meet the bar for this role.
Work Environment This is an onsite role based at our logistics operations facility, reflecting the need for close, in-person collaboration with dispatch, billing, settlements, and operations teams during configuration and implementation work. Some flexibility for remote work may be considered on a limited basis at manager discretion, but the role is not designed as remote or hybrid-first. Universal Logistics · IT - Transportation Systems · Job description prepared for internal hiring use