Overview
Procedural Services Scheduler – Surgical Services
UnityPoint Health – Allen
Shift: Full-Time; 1.0 FTE
Benefits Eligible
The Procedural Services Scheduler completes procedural scheduling and billing functions for Procedural Services operations as outlined by organization policies and standards. Accountable for accurate demographic and insurance information entry and securing appointment times for scheduled appointments. Responsible for performing general secretarial, receptionist, and clerical duties for procedural services, documenting needed information and handling all patient and company information in a professional manner.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
- Works with Procedural Services leadership team to determine equipment and instrument needs.
- Collaborates with provider offices and ancillary departments to ensure an accurate daily procedural schedule.
- Obtains all required information for additions and modifications to procedural case flow in electronic scheduling system.
- Coordinates and schedules procedures based on department guidelines to ensure patient safety.
- Confirms procedural date and time with patients and routes questions or concerns to appropriate clinical team members.
- Communicates with other members of healthcare team to ensure coordination of services.
- Reviews procedural services charges for accuracy. Investigates and Enters specific department charges. Posts charges for procedural departments through electronic billing system.
- Makes corrections to departmental charges in electronic medical record as necessary.
- Processes requisitions for purchase orders to include supply ordering and payment.
- Works on special projects, including, but not limited to, revenue, charge capture, and documentation. This involves knowledge of and expertise in complex billing requirements.
- Consistently answer phone calls to ensure that caller needs are met in an efficient and timely manner.
- Communicate professionally and effectively with all members of the Procedural Services team, provider offices, and hospital departments within a timely manner related to Surgical Services operations.
- Performs payroll approval functions in electronic payroll system.
- Provides administrative support to ensure efficient daily operations.
- Makes guest relation rounds to access needs of family or patient on the units and patient waiting rooms and works with manager to improve patient services.
Qualifications
Education:
- Requires high school diploma or GED and successful completion of a medical terminology course/certification.
- Internal applicants within Allen, with two years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered in place of medical terminology course.
- Associate degree in Business/Clerical/Health related field, medical related diploma, certificate, or program preferred
Experience:
- One to two years of Health Care experience preferred
- One to two years of Customer Service experience preferred
- Proficient with scheduling functions in electronic scheduling system preferred
Other:
- Writes, reads, comprehends, and speaks fluent English.
- Ability to respond and act on urgent/emergent cases and inform leadership immediately.
- Ability to work for a large multitude of the management team and physicians.
- Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently.
- Multicultural sensitivity.
- Customer/patient focused.
- Critical thinking skills using independent judgment in making decisions.
- Must be detail-oriented and able to prioritize tasks with accurate data entry.
- Ability to perform under time constraints.
- Knowledge of basic computer skills.
- Ability to multitask and work efficiently to maintain high volume of scheduling phone calls.
- Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and reporting potential or actual concerns immediately.
- Flexibility in accepting assignments and works well as a team member and individual.
