Exciting news! The Bank of St. Francisville's Baton Rouge branch is growing and we are seeking a Universal Banker to join the team. In this role, you will be responsible for providing a personalized banking experience to our customers while promoting and cross selling our products and services and fostering a positive representation of the Bank. The position plays a key role in processing and validating various financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records of each transaction.
Key Responsibilities
- Greet and assist customers and visitors to provide a welcoming experience and address needs.
- Address customer inquiries and requests, including deposits, loan payments, statement requests, debit cards, online and mobile banking, account research, disputes, and IRA accounts.
- Identify unmet customer needs and offer appropriate products and services, including investment services, mortgages, and commercial loans.
- Open new deposit accounts, including necessary paperwork and applications.
- Accept retail and commercial deposits, loan payments, and process checking and savings account withdrawals.
- Maintain an adequate cash drawer supply, including buying and selling currency from the vault as necessary.
- Utilize computer systems to process account activity, determine balances, and resolve problems.
- Issue Official Checks and money orders while processing stop payments as needed.
- Assist with night depository duties, including logging and processing deposits, making change orders, issuing receipts, and returning bags to proper owners.
- Balance cash drawer daily and verify cash being returned to the vault.
- Respond to incoming calls, assist with questions and requests, and route calls appropriately.
- Handle customer problems and complaints while maintaining high levels of confidentiality and ensuring issues are resolved.
- Sort incoming mail and deposit mail at the local post office for processing.
- Sort mail and produce required reports, including currency transactions, returned items, and overdrafts.
- Assist with opening, closing, and balancing of the vault and ATM operations.
- Process MasterCard and Visa cash advances.
- Adhere to bank closing/opening procedures to ensure security and safety measures are followed.
- Participate in community events to increase bank visibility and develop business opportunities in alignment with the strategic mission.
- Assist and train customers on electronic banking platforms and applications.
- Collaborate with the team to ensure workflows and tasks are complete while providing support where possible.
- Comply with all bank policies and procedures and regulatory requirements.
- Complete annual, quarterly, and/or as needed training, including BSA, to ensure compliance with all regulatory requirements and Bank policies.
- Maintain the highest level of professionalism and team support while exhibiting BSF Core Values.
- Perform additional tasks as assigned.
Skills, Knowledge and Expertise
- High school diploma or equivalent; bachelor’s degree preferred
- Previous experience in banking, customer service, or sales is preferred but not required.
- Excellent communication skills through email, phone, in-person, and virtually with both internal and external customers.
- Proficiency in banking operations and procedures with a knowledge of banking products and services.
- Proficient with technology and adaptable to new tools.
- Strong critical thinking, customer service, and conflict-resolution skills to respond to operational and customer needs.
- Excellent organizational skills with the ability to manage and prioritize multiple tasks and work within tight deadlines, while maintaining disciplined focus on Bank goals and measurable objectives.
- Keen attention to detail.
- Adaptability to dynamic work environments.
- Proven ability to work effectively as part of a team.
- Ability to deal appropriately with sensitive and/or confidential information