Umbrel

United States

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Added 16 days ago
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Customer Support (technical)

Remote, United States

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Job details

Posting language: English
Posted: Nov 14, 2025

Original job description

In this role, you will:

Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
Collaborate with engineers on our team to debug through challenging technical issues

We hope you:

Have great written communication skills
Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems - we can’t exist without them

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More about this job

Skills

Customer service
Collaborate with engineers
Communication skills
Linux

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