Manager, Business Excellence Partner (BEP) for Implementation Services is an enterprise leadership role responsible for ensuring that Customer Experience Excellence initiatives translate into measurable business outcomes across Implementation Services. 6+ years delivering complex programs and aligning teams with business strategy. Experience engaging directly with senior executives. Background in business partnering, operations, strategy, or program leadership, preferably in complex, matrixed environments. Ability to influence senior leaders, provide clear recommendations, frame trade-offs, and drive alignment without formal authority. Ability to travel up to 25% as needed. Demonstrated ability to connect strategy to execution, translating high-level direction into coordinated, adoptable operational action. Strong prioritization and systems-thinking skills, with the ability to see across workstreams, dependencies, and constraints. Operational credibility, with a solid understanding of service delivery, implementation, or customer-facing operations. Proven track record of driving adoption and change, not just launching initiatives but ensuring they are sustained in day-to-day behavior. Excellent communication and synthesis skills, able to distill complexity into clear, decision-ready narratives. Comfort operating in ambiguity, with the judgment to make progress when inputs are incomplete or competing. Data synthesis, analysis, and comfortable supporting the team in developing and reporting operational metrics