The General Manager (GM) is responsible for overseeing all aspects of restaurant operations, ensuring a consistently excellent guest experience, driving profitability, and maintaining the highest standards of quality and compliance. The GM leads the restaurant team by fostering a positive work environment, developing team members, and managing daily operations to achieve company goals.
Duties & Responsibilities:
- Oversee daily restaurant operations, ensuring efficiency, consistency, and adherence to company standards.
- Monitor and manage food and beverage quality, preparation, and presentation to maintain brand standards.
- Collaborate with the bar team to curate and maintain an innovative, high-performing beverage program.
- Implement and maintain health and safety regulations, ensuring compliance with all local, state, and federal laws.
- Recruit, hire, train, and develop high-performing team members, including FOH and BOH staff.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Conduct regular team meetings, performance evaluations, and coaching sessions to drive team engagement and growth.
- Develop and manage budgets, P&L statements, and financial goals for the restaurant.
- Analyze sales trends and labor costs to optimize profitability.
- Manage inventory, ordering, and vendor relationships to control costs and minimize waste.
- Lead by example in delivering exceptional guest service, ensuring satisfaction and repeat business.
- Address guest feedback and resolve complaints promptly and professionally.
- Maintain a clean, safe, and welcoming environment for guests and staff.
- Partner with the marketing team to execute local promotions and drive traffic.
- Represent Ugly Dumpling at community events to build relationships and enhance the brand's visibility.
- Performs other duties as assigned.
Ugly Dumpling fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.