The Administrative Assistant is responsible for providing customer service, administrative and clerical support to ensure the smooth day-to-day operation of the account. UG2 is seeking a highly professional, enthusiastic, and detail-oriented individual with strong organizational skills and the ability to take direction while independently completing tasks efficiently and accurately.
This position reports to the Account Manager and Area Operations Manager.
Schedule: Monday–Friday, 8:00 AM–5:00 PM. Mandatory overtime as needed to support weekend events at Gillette Stadium.
Account Support & Responsibilities
- Assist with processing, coordinating, and monitoring work orders and service requests.
- Log and maintain all work orders in the monthly tracking system.
- Dispatch service teams and coordinate Quick Response (QR) requests.
- Assist with scheduling and communication to ensure timely service delivery.
- Prepare reports, memos, and other documents as needed.
- Onboard new vendors and one-time customers.
- Support billing processes by preparing, submitting, and tracking invoices, billable hours, and services, ensuring accuracy and timely payment in coordination with finance and accounting.
- Communicate with staff and clients as directed by the Account Manager.
- Assist with new-hire onboarding and HR-related administrative tasks.
- Assist with employee training and related coordination.
- Perform other duties as assigned.
Requirements & Qualifications
- At least one (1) year of customer service experience.
- Strong computer and communication skills.
- Basic Microsoft Excel skills required; advanced Excel skills are a plus.
- Proficiency in Microsoft Office, including Word and PowerPoint.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Strong multitasking skills and the ability to work effectively under pressure.
- Ability to work independently, take direction, and produce accurate results.
- Excellent attendance and punctuality.
- Flexibility to work mandatory overtime and weekends as needed to support events at Gillette Stadium.
About UG2
UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science, and industrial markets.
Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, and Sunnyvale.