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Added 10 hours ago
Closing Coordinator
U.S. Legal Support
Dallas, TX
Added 10 hours ago
Local Service Coordinator
U.S. Legal Support
Los Angeles, CA
Added 10 hours ago
Customer Service Rep
U.S. Legal Support
Houston, TX
Added 12 hours ago
Customer Service Assistant
U.S. Legal Support
Houston, TX
Added 12 hours ago
Customer Service Rep
U.S. Legal Support
Houston, TX
Added 12 hours ago
Customer Service Assistant
U.S. Legal Support
Houston, TX
Added 13 hours ago
Client Support Analyst
U.S. Legal Support
Houston, TX
Added 2 days ago
Coordinator Legal Services Court Reporting
U.S. Legal Support
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Added 6 days ago
Customer Service Assistant
U.S. Legal Support
Houston, TX
Added 9 days ago
Digital Reporter - Legal Proceedings
U.S. Legal Support
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Added 14 days ago
Local Service Coordinator
U.S. Legal Support
Houston, TX
Added 15 days ago
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U.S. Legal Support
Dallas, TX
Added 20 days ago
Customer Service Rep
U.S. Legal Support
Houston, TX
Added 20 days ago
Junior Account Representative
U.S. Legal Support
Denver, CO
Added 20 days ago
Director of Business Development
U.S. Legal Support
Rockville, MD · Baltimore, MD
Added 21 days ago
Director of Business Development
U.S. Legal Support
Nashville, TN
Added 21 days ago
Junior Account Representative
U.S. Legal Support
Austin, TX
Added 22 days ago
Director of Business Development
U.S. Legal Support
Philadelphia, PA
Added 22 days ago
🔍 Digital Reporter – Legal Proceedings 🎤
U.S. Legal Support
Rochester, NY
Added 24 days ago
Junior Account Representative - Sales
U.S. Legal Support
Los Angeles, CA
Added 24 days ago
Director of Business Development
U.S. Legal Support
Philadelphia, PA
Added 24 days ago
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U.S. Legal Support
Brooklyn, NY · New York, NY
Added 24 days ago
Digital Reporter I
U.S. Legal Support
Naples, FL
Added 24 days ago
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U.S. Legal Support
Tifton, GA
Added 24 days ago
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U.S. Legal Support
Albany, NY

U.S. Legal Support

Client Support Analyst

Houston, TX, United States

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Job details

Experience: 3+ years of experience in customer service or client solutions.
Posting language: English

Original job description

📍 Location: Houston, TX 🕒 Schedule: Monday - Friday 8:00 am-5:00 pm About U.S. Legal Support At U.S. Legal Support, we’re committed to delivering best-in-class litigation support services to our clients nationwide. Our people are passionate, dedicated, and driven by the goal of providing exceptional service every day. Position Summary The Client Support Analyst serves as the primary point of contact for clients, providing assistance via phone and email to ensure timely and accurate resolution of inquiries. This role is the subject matter expert for all services offered by U.S. Legal Support and requires strong customer service, professionalism, and problem-solving skills. Essential Job Functions

Investigate and research issues to ensure proper corrective action is taken.
Quickly address client and sales partner inquiries and drive them to resolution.
Set up new client accounts via the company portal.
Direct, coach, and prepare new clients to use portal features effectively.
Complete front-end processing for settled cases.
Perform transcript and video status checks.
Handle client inquiries regarding price quotes for completed jobs.
Collaborate with other departments to resolve issues or fulfill requests swiftly.
Work efficiently while suggesting improvements to workflow processes.
Demonstrate genuine interest and retain knowledge of legal services offered.
Ensure service level agreements (SLAs) are consistently met or exceeded.
Perform other duties as assigned by department leadership.

Requirements

High school diploma or equivalent required; Associate degree preferred.
3+ years of experience in customer service or client solutions.
Professional email and phone etiquette.
Industry experience preferred but not required.
Prior administrative or office experience a plus.

Skills & Attributes

Strong attention to detail and active listening skills.
Excellent communication and problem-solving abilities.
Cheerful, professional, and client-focused demeanor.
Dependable and reliable with a strong work ethic.
Flexible and adaptable in a fast-paced environment.

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More about this job

Skills

Customer service
Problem solving
Research
Sales
Work efficiently
Workflow
Attention to detail
Active listening
Communication skills
Adaptability

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