Job Description
Position: Manager Department: Operations Reports to: Regional Manager
Job Accountabilities: To oversee the complete operations of the restaurant. To ensure high standards of customer service and profitability while strictly adhering to the policies and procedures of Restaurants Inc.
ESSENTIAL DUTIES:
· Supervise shift operations and assistant managers / supervisors. · Supervise shift operations. · Complete opening and closing duties. · Strictly follow company cash handling procedures. · Manage overall restaurant budget. · Promptly and professionally handle guest comments. · Communicate all employee issues/complaints to management team through manager log and/or emails. · On going employee development using One-On-Ones. · Performance Reviews on an ongoing basis. · Follow and understand company procedures at all times including crisis situations.
OTHER DUTIES:
· Maintain performance standards and motivates team through positive role modeling · Adhere to all Best Practices. · Departmental responsibilities, (i.e. Supervisor, Service Manager, Chef see job expectations). · Interview, hire and train personnel-ongoing. · Practice safe food handling procedures and enforce safety procedures in restaurant. · Understand and report Workers’ Compensation and General Liability Claims using proper procedures. · On going completion of Projects as assigned. · Conduct orientations as needed. · Required to make appropriate decisions in a fast paced environment. (Assign breaks, side work & stations). · Other functions assigned by management.
Job qualifications:
Experience:
· Minimum of 3 years working in restaurant environment. · Minimum of 1 year General Manager experience preferred.
Knowledge, Skills, and Ability:
· Ability to be self-starter. · Strong interpersonal skills. · Strong organizational skills.
Physical Requirements:
· 100% Walk and stand. · 90% Communicate with patrons and staff. · 50% Operate cash register and POS system and cash handling. · 25% Reach, bend, stoop, wipe, and lift up to 50 pounds.
Education:
· Degree preferred. Employees are held accountable for all duties of this job. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Revision Date: January 1, 2003