Description
**Position Summary:**The Community Resource Navigator serves as a support person,
advocate, and guide for individuals and families with needs beyond the services offered at
Turning Points. This role connects clients to appropriate community resources, advocates on
their behalf, and provides hands-on support such as scheduling appointments, making warm
referrals, and following up to ensure clients can overcome barriers. By improving access,
enhancing coordination, and supporting follow-through, the Community Resource Navigator
helps clients receive timely, high-quality services and achieve greater stability.
Essential Duties and Responsibilities:
Performs the following functions, which include but are not limited to:
Provides support, advocacy, and navigation services to individuals and families
Identifies and assesses client and family needs.
Performs intake assessment with clients with care and confidentiality.
Guides and informs clients of available community resources.
Advocates on the individual's behalf and coachs clients to effectively advocate for
themselves.
Provide direct referrals and assure linkages for services based upon eligibility.
Accept and/or enter referralinto UniteUs
Assists new clients in completing intake forms and inputting data into CSIS and other
data collection sites.
Support and maintain collaborative relationships with key community service
providers and stay abreast of information pertinent to a successful referral and
linkage.
Complete daily notations of client activity and enter their services in CSIS/Clarity
and/or spreadsheets
May monitor staff (including but not limited to employees, volunteers and/or interns).
Participate in on campus outreach activities.
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