Benefits:
- Paid time off
- 401(k)
- Employee discounts
About the Role:
Troy's Towing Inc is looking for a sharp, reliable Dispatcher to join our fast-paced team in Detroit, MI! This is a critical role where you'll be the voice and backbone of our operations, connecting drivers with customers and keeping everything running smoothly around the clock.
Responsibilities:
- Receive and manage inbound service calls from customers, motorists, and roadside assistance programs
- Dispatch tow truck drivers to service locations in a timely and efficient manner
- Monitor driver locations and coordinate routing to maximize response times
- Maintain accurate logs of calls, service requests, and driver activity
- Communicate with law enforcement, motor clubs, and insurance providers as needed
- Provide customers with ETAs and updates on service status
- Handle high-pressure situations calmly and prioritize calls based on urgency
Requirements:
- Previous dispatching, call center, or logistics coordination experience preferred
- Strong communication and multitasking skills in a fast-paced environment
- Familiarity with the Detroit metro area and local roadways
- Proficient with dispatch software, GPS tracking tools, or ability to learn quickly
- Ability to work flexible shifts, including nights, weekends, and holidays
- Calm, professional demeanor with strong problem-solving abilities
- High school diploma or GED required
About Us:
Troy's Towing Inc has been a trusted name in towing and roadside assistance throughout the Detroit, MI area. We've built our reputation on fast response times, dependable service, and a team that truly cares about helping people when they need it most. Our employees enjoy a supportive work environment where hard work is recognized and every team member plays a vital role in our success.