Solve Complex Technical Challenges: Champion Customer Experience as Technical Support Analyst!
Are you passionate about solving complex technical challenges and elevating enterprise software performance? As our Technical Support Analyst, you will dive deep into root cause analysis, troubleshoot critical transportation management solutions, and partner directly with engineering and product teams to enhance user experiences. Join Trimble Transportation to deliver reliable technology that keeps global supply chains moving safely and efficiently!
About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
Trimble Transportation is transforming the global supply chain through intelligent, connected technology and workflows that are rooted in industry standard commercial maps and data. At the intersection of the physical and digital worlds, Trimble Transportation offers SaaS, web, mobile and installed solutions that improve efficiency, promote safety, optimize utilization, and enable collaboration. From planning to delivery, we provide cutting edge procurement, transportation management, mapping, routing, dispatch, navigation, location, fleet management, ELD compliance and asset maintenance solutions. For more information, visit: transportation.trimble.com.
What Makes This Role Great:
In this role, you will serve as a critical technical resource for customers and partners, directly influencing software quality and usability across Trimble Transportation solutions. You will have the unique opportunity to collaborate closely with developers, testers, and project managers to resolve intricate multi-platform issues and drive continuous product improvement.
Key Exciting Responsibilities
- Provide exceptional multi-channel customer support by investigating, troubleshooting, and resolving complex hardware and software issues.
- Perform in-depth root cause analysis across integrated enterprise systems and Transportation Management System (TMS) platforms.
- Identify, document, and escalate software defects and usability enhancements to product and engineering teams for future releases.
- Collaborate cross-functionally with developers, project managers, and quality assurance teams to maintain visibility on critical customer issues.
- Author internal technical documentation and recommend process or tool improvements to elevate overall support efficiency.
Essential Skills & Experience
- Bachelor's degree in a technology-related field, such as Computer Science, or equivalent practical experience.
- Demonstrated success conducting root cause analysis and troubleshooting complex issues across Windows, Linux, Android, iOS, and server environments.
- Hands-on proficiency in using and troubleshooting SQL, XML, HTML, and scripting languages.
- Superior verbal and written communication skills with the ability to translate technical concepts for both technical and non-technical audiences.
- Strong adaptability and prioritization skills to manage high-severity cases effectively in a fast-paced environment.
Bonus Points For
- Familiarity with web services and APIs (REST and SOAP), as well as programming languages like JavaScript, Java, C#, or Python.
- Experience working with CRM casing tools, Jira defect tracking, and reviewing mobile device logs.
- Operational background within the transportation and logistics industry or hands-on experience with Android, Angular, and React frameworks.
Logistics:
Location: Remote - US Travel Requirement: 10%
Why You'll Love Working With Us At Trimble, we're not just a company that "does good" - we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
- You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
- Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
- Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
Technical Support Analyst, Application Support Analyst, Tier 2 Support, Root Cause Analysis, SQL, Transportation Management Systems, TMS, Software Troubleshooting, API Support, Remote Technical Support
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range $55,000.00–$75,600.00Pay Rate Type Salary Bonus Eligible? YesCommission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values - Belong, Innovate, and Grow - we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance->Governance Documents.
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
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If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.